HHAeXchange+

Caregiver app for IL, MA-SD, MI, TX Users

HHAeXchange+

App stats

Version: 24.11.01 (Last updated: 2024-11-20)
Creation date: 2023-04-06
Permissions
Location:
  • approximate location (network-based)
  • precise location (GPS and network-based)
  • access extra location provider commands
Phone: read phone status and identity
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Device ID & call information: read phone status and identity
Other:
  • receive data from Internet
  • mock location sources for testing
  • view network connections
  • full network access
  • change your audio settings
  • run at startup
  • control vibration
  • prevent device from sleeping

Other platforms

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App summary

The caregiver app for homecare, self direction, or Care Insights in Texas, Illinois, Michigan and Massachusetts.

Learn more about each mode below.

HHAeXchange+ provides a simple, fast, and secure mobile experience to connect caregivers with homecare agencies or self-directed employers. To satisfy the 21st Century Cures Act requirement, this app will only record a caregiver’s location when they clock-in and clock-out.

HHAeXchange+ has three modes:

-- Agency mode, for caregivers employed by homecare agencies
-- Self-Direction mode, for family and friends serving as caregivers
-- Care Insights mode, for payers that need member-related questions answered and recorded

Agency mode for homecare empowers caregivers to:

-- Clock in and clock out with location services or FOB
-- Manage their schedule on-the-go
-- Create unscheduled visits
-- Record plan of care duties
-- Conduct skilled or non-skilled visits
-- View member information like demographics, plan of care tasks, or get directions to the member’s home
-- Communicate with agencies in real-time through the Two-Way Chat Message Center


Self-Direction mode allows caregivers to:

-- Start and end a shift
-- View consumer information


Care Insights mode allows caregivers to:

-- Provide responses to member-related health and environment questions
-- Proactively monitor member health
-- Measure against the progress on a specific plan of care to improve member outcomes

Disclaimer: HHAeXchange+ requires an active internet connection (3G, 4G, or WiFi)

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
    Cons
    • App is often non-functional or buggy.
    • Significant issues with logging in and out, including long loading times and frequent errors.
    • Users experience problems with client information not displaying.
    • Support response is inadequate or nonexistent.
    • Need for constant uninstalling and reinstalling of the app.
    Most mentioned
    • Issues with clocking in and out.
    • App frequently crashes or freezes.
    • Problems with fingerprint login.
    • Clients or schedules disappearing from the app.
    • Poor performance when trying to load or access information.
    User reviews
    Barely functional most of the time. A necessity for my state, wish it wasn't perpetually buggy. Experiences include: 1. Log in not completing necessitating multiple consecutive log in attempts 2. Shift not appearing in list, necessitating multiple consecutive log in attempts. 3. App constantly requires resynchronizing with Internet; even with 5G Wi-Fi connection, necessitating multiple consecutive log in attempts. And that's all the characters I get. Thanks for letting me beta test I guess 😭

    Terrible app to use to clock in and out. I have constant issues with it, if it's not taking FOREVER to load, then I'm getting error messages. Or it loads and doesn't show the client info making it difficult to clock in or out. It is super slow and when I try to log in using my fingerprint, it doesn't recognize me. If it weren't for the fact that my employer uses it, I'd delete it.
    by Sara Rupp, 2024-05-29

    Something always goes wrong, at least once a week. Today, I clocked in & it said error & to clock in again. I did that, and then the icon popped up, showing 2 visits currently in progress. I informed my supervisor & she didn't see me even clocked in. Please fix it!!! Updated from last review. It still takes forever to clock in & out. There's no update. I just leave note stating what times I worked.
    by Michelle Alfaro, 2024-05-28
    View all user reviews

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