Helium Hotspot
Helium Hotspot is a secure, smartphone app for Helium Hotspots.
Total ratings
1.98
(Rating count:
2,299)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The interface is intuitive and provides detailed information for understanding and optimizing mining activities.
- There is a sense of community and continuous improvement as the application grows.
- The new user interface and recent updates have shown some improvements, especially in the transfer processes.
Cons
- The app is buggy, often crashes, and struggles with basic functionalities like updating statuses and displaying accurate information.
- Slow performance, with frequent delays in loading information and unreliable updates.
- Location features and map navigation are poor, with users experiencing difficulties in setting correct hotspots.
Most mentioned
- The app crashes frequently.
- Users face issues with the app being slow and not updating information in a timely manner.
- The map and location functionalities are frustrating and not user-friendly.
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User reviews
Recent rating average:
1.80
All time rating average:
1.98
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2022-07-17 |  | | The app (and service) is absolute trash. My miner keeps going offline despite having great connection, and it says it needs attention. As I try to pair it to bluetooth to troubleshoot, the app crashes. Of course it took them over a year to get miners out to people who had made purchases over a year ago, and now the service is no longer profitable. Trash ponzi scheme project. |
| 2022-05-24 |  | | Optimization feature is turned off and says it will be off until the end of 2021 and will be back on in 2022 but even though it's mid-2022 the feature is still disabled. It's difficult to set the location on the map, zooming in and out is buggy, map keeps resetting location while zooming, setting up new hotspots is extremely buggy. |
| 2022-05-23 |  | | Why is signing in so tedious? Asks for pin, start entering and app freezes. Then asks for fingerprint and accepts but then goes back to requesting pin, enter a digit ... long pause ... finally unlocks without full pin entered. Really slow and annoying. Other than this the App isn't too bad. I will increase stars when App login is improved. Thanks! |
| 2022-04-25 |  | | The app is garbage, it holds a wallet its never accurate. It's only used because it's all I know how to use. Lots of incorrect information is given. I could easily design better app that would update every three minutes but I would charge for it. It's free so you can't expect it to be like other apps |
| 2022-04-19 |  | | App is functional, but that's about it. Can't change the currency it decides to convert to, the option is in the settings but you just can't interact with it. The map is so bad it's laughable, you can't navigate it without it changing to any other location it chooses, and even when you don't touch it, it sometimes teleports you to another miner nowhere near where you were on the map. All around horrible experience, slow, buggy and frustrating to use. |
| 2022-04-08 |  | | The app bearly limps along. It struggles to present even basic information as half the time it is unable to even tell you the status of your hotspots, but instead of just saying that it lies to you and says they need help. I cannot in good faith give it anymore stars until the app actually functions or at least doesn't lie to you. |
| 2022-02-16 |  | | Not very good, slow to update information you change but quick to take your money for changing it. The "update location" needs more work. The map screen is so small that you can't tell if the location is correct or not. Need to be able to type in our location also, the auto detect doesn't say exactly where you are so that you can tell if it's correct. Lost money twice because of it putting my location in the wrong place! I personally don't have the funds to waste trying to use this app! |
| 2021-12-13 |  | | ***Update *** [My transfer finally went through and the recent UI update seems to have fixed the transfers issue, running more smoothly now.]Constantly crashes, extremely inaccurate, and to top it off unsecured, yet we are forced to use it. I sent my tokens to an external wallet like always but this time it never went through, its gone. This app is plaged with problems and the inconsistencies makes it an unreliable wallet. BE VERY CAREFUL I LOST 3.5 TOKENS from no fault of my own. 11-17-2021 |
| 2021-12-10 |  | | Poor experience. Very sluggish, about 3-5 days behind reality, difficult to do the simplest things. Ironically, this is meant to be cutting edge technology, connecting millions of devices, yet they can't even get the backbone of the system right. I dread to think what the customer experience is like (for people connecting their gadgets to the helium network). Despite update after update, it's still a clunky experience. Setting the WiFi password is a chore as the box is hidden by the keyboard. |
| 2021-11-21 |  | | First time miner. Received my Bobcat a few days ago and my experience was honestly pretty smooth. The interface is intuitive but provides granularity for further understanding and optimizing, network posture, track mining rewards earned over time, witnesses, etc. The only thing was that the last sync step in the onboarding walkthrough can take a while. It says a few minutes but it could be longer. I thought it wasnt working at first. Checked a few days later to see it had been working all along! |
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