Green Mtn
The Green Mountain App
Total ratings
4.59
(Rating count:
497)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great functionality when it works
- Easy to use & navigate
- Good customer support when contacted
- Fingerprint login feature available
- Nice solar panel tracking options
Cons
- Frequent login issues and app crashes
- Inability to process bill payments through the app
- Hidden fees and billing issues
- Glitches and bugs that affect app performance
- Complicated payment and refund processes
Most mentioned
- Problems logging in
- Issues with bill payment
- App glitches and instability
- Frustration with hidden fees
- Customer service dissatisfaction
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User reviews
Recent rating average:
1.50
All time rating average:
4.59
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-10 |  | | Hidden fees an when you pay full amount they turn around and say you still owe.. when they say "we applied credit" they are lying pretty much what you have to pay is the credit an if you pay early they will find something else to charge you with smh your best bet is to go for txu or other major companies at least they'll tell tell you up front what they gonna charge hidden fees and all. Customer service just reads off a script an agree with what ever you say just to get you off the phone |
| 2024-09-22 |  | | Showing usage too high when, have been using electricity conservatively after having it turned back on, having been without for a week from lack of funzies to pay bill. Trying to make it up?; loss of funzies!? |
| 2024-01-25 |  | | The app started out great! Within the past few months, I haven't been able to pay my bill thru the app. It doesn't post the payment. And I made a payment on the website and on the app it still payment past due. Please fix this! |
| 2023-12-22 |  | | I put the correct user/account password.4/5 said it was incorrect... I go to the website and no problem.. fix your app... It's not my account, plus I have a Google device, I put my account user/password on the browser and I was able to pay my bill..i already bookmark the website so That's the way y'all getting what I owe. |
| 2023-11-09 |  | | it used to be a great app but for a good 3 months now I can't pay my bill it's just stuck in a cycle of selecting payment date and won't allow me to submit payment. this is incredibly frustrating and when talking to support they just suggested that I delete the app and reinstall but that didn't work. |
| 2023-08-14 |  | | Worked great at 1st, then one day it logged me out and I haven't been able to log in since. Doesn't allow me to reset my password or anything. I have to call to pay my bill because app won't let me log in |
| 2023-08-13 |  | | The app otherwise has great functionality, but will not allow me to pay my bill. Regardless of whether I use my card or PayPal, it's just caught in a cycle of selecting the payment date every time you click Confirm. If it wasn't for being unable to pay my bill through the app, I'd probably rate it 4-5 stars, but that's a pretty big deal to me. |
| 2023-06-27 |  | | When I try to use the app, it keeps kicking me out whenever I try to press a page to open. It asked me to clear cache due to bugs. I did what was asked, and nothing changed. I cannot access anything from the app. Please fix the issue! MY SERVICE STARTED TWO DAYS AGO AND IM ALREADY HAVING ISSUES WITH Green Mtn energy. |
| 2022-12-03 |  | | App is okay but somehow charged me three times for my current bill and now I'm jumping through so many hoops to be refunded. Save yourself some time and money and go with someone else. I've had so many problems with this company holding my money it's ridiculous I would have switched services long ago if I did my research and didn't get into a contract with them. |
| 2022-09-11 |  | | App is great when it works. Unfortunately has not been working lately and no update available either. My bill is coming up and cannot compare my numbers vs solar for accuracy due to this. |
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