GoTo Resolve
This is a secure support app but should only be used with a trusted agent.
Total ratings
2.53
(Rating count:
229)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Excellent app for remote assistance wherever you are
- Easily able to get IT to fix an issue
Cons
- Used by scammers to access personal information
- Users experienced being scammed or hacked after downloading
- App requests full control of devices, raising security concerns
Most mentioned
- Scam allegations and warnings from multiple users
- Concerns about security and unauthorized access
- Negative experiences related to customer support interactions
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User reviews
Recent rating average:
1.40
All time rating average:
2.53
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-04-11 |  | | As a support agent who uses the software at our tech support firm, we use the desktop version. I'm leaving a review on the mobile version to tell people, if you're reading people's negative reviews about the app calling it a scam, they got socially engineered. They're mad. And they're taking it out on a legitimate support app because they don't want to admit they were fooled. If you called a legitimate support center and they use this, it's legit. |
| 2024-03-12 |  | | HORRIBLE I GOT SCAMMED ON THIS APP!!! VERY BAD, I GOT HACKED THROUGH THIS APP. I ONLY GAVE one star JUST SO I COULD POST MY REVIEW. HORRIBLE!!! |
| 2024-01-18 |  | | Big scam someone tried telling me that my email account was being deleted and wanted me to download this app so he could sell me a protection plan, my email account was not being deleted!! |
| 2023-12-21 |  | | This is a scam. Be very careful. They want you to get this app to access all information on your phone. Be careful. |
| 2023-11-22 |  | | I have NO idea why this says it's from my library I NEVER DOWNLOADED IT NOPE STOP WHATEVER YOU ARE DOING Are you hacking me EXPECT legal action! If like me anyone else having an issue with this app saying it's in your library & You Never downloaded it Lets chat about possibilities of legal action Had to give a star to post ZERO STAR REVIEW! |
| 2023-10-08 |  | | I was scammed into installing this App by a "Lufthansa " support man. I fully believed he was a real employee. I was such a fool. Cost me 330 euros. |
| 2023-09-28 |  | | They only concerned their self with my cash app had nothing to do with the issue and I called apple was redirect to them |
| 2023-09-27 |  | | They stole my money, I wish I had read the reviews they took me for 150. I tried to stop it but the you lady said l had to wait until it went through . Don't do it, it's a scam. I would give this app 000000. Star's. |
| 2023-09-06 |  | | Fitbit agent asked me to download this app to connect with server. As soon as I saw permission to access my phone remotely.I told I am not comfortable doing this and cut the call. |
| 2023-08-28 |  | | I called fitbit for customer support and the "agent" asked me to download this app to help set up the account. Well before long he was asking me to go on amazon and purchase a gift card. Very scary experience and I'm still wondering what kind of information this scammer could have accessed. Beware of anyone asking you to download this app. |
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