Firefly Health
The healthcare you need, when you need it. Easy, high-quality, & affordable.
Total ratings
3.53
(Rating count:
110)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface.
- Easy access to virtual communication, data, and video.
- Convenient way to get medical care.
Cons
- Frequent login issues and authentication failures.
- App is slow, buggy, and often crashes.
- Difficulties in finding pediatric clinics covered by the app's insurance.
Most mentioned
- App crashes or fails to start.
- Login problems exist for many users.
- Medical professionals may not provide comprehensive care.
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User reviews
Recent rating average:
1.40
All time rating average:
3.53
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-07 |  | | Without insurance it doesn't go ahead. What nonsense!! |
| 2024-09-09 |  | | If I could give 0 stars I would. They kept cancelling my appointments day of, with no explanation or offer of help or rescheduling. They're dismissive and uncaring. This isn't a healthcare app, it's a scam. In the time I was waiting for an appointment with them, I could've just seen a real doctor. |
| 2024-07-17 |  | | Getting the app... Then getting started with the app... Not a great patient experience at all. |
| 2024-05-10 |  | | Do not get this insurance if you have a child. None of the pediatric clinics know this insurance so it's impossible to get appointments anywhere. |
| 2023-12-18 |  | | Not able to Login at all. It always says authentication fails. If it happens too many times give us a call". And there is no number in the app to call. Somehow I was able to take. Worst experience. |
| 2023-11-26 |  | | I was curious to try out this convenient way to get medical care, but because of the terrible app, I'm been considering to stop using this service. The app is very slow and buggy that makes it very frustrating to use. Sometimes I get a white screen that takes me nowhere, and I have to restart. There's no website alternative to the app, that you could use in your computer, so everything needs to go through the buggy app... such a bad experience that sometimes I feel like screaming!!! |
| 2023-11-24 |  | | It will not let me log in. I can only click the create account option and all it does is take me back to the app. |
| 2023-10-10 |  | | This app is not working just downloaded and I can't do anything but stare at the logo. I cannot continue to sign up cause the app is not working. If I could give it negative stars I would. Word to the wise don't bother downloading this app |
| 2023-09-26 |  | | App consistently crashes & will not start |
| 2023-08-18 |  | | It's user-friendly. I |
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