Firefly Health

Get started with Firefly Primary Care and/or the Firefly Health Plan. With Firefly, you'll get your own team of primary care providers for everyday and ongoing health support. If you have a Firefly health plan for your medical insurance, you can check your coverage and claims and chat with our friendly guides to answer all your coverage and billing questions. Whether you need a quick question answered, a same-day appointment, or guidance on managing chronic conditions, we're here to help.

Key features of the app for Firefly primary care members:
• Chat: Get fast answers to your care or coverage questions anytime.
• Video Visits: Book visits and connect face-to-face with your care team from your phone.
• Prescription Management: Refill prescriptions easily and track your medications.
• Referrals: Get guidance on finding the right Firefly Nearby location or specialists.
• Personalized Care Plans: View and track your custom care plans with your care team.

Key features of the app for Firefly health plan members:
• Digital ID Card: Access your member ID card wherever you go.
• Claims Details: Review your claims and understand your coverage.
• Request a Care Key: Reach out for provider recommendations for lower copays and coinsurance
• Coverage Details: View specific information about your medical and pharmacy coverage

About Firefly Primary Care:
If you enroll in Firefly Primary Care, you'll get a new PCP (and care team). We believe that many heads are better than one — so instead of one provider, we give you a physician, nurse practitioner, and health guide who all work together to help you feel your very best. When you sign up, you can learn about each care team and pick the right one for you. Your Firefly team will be able to handle all your primary care needs, ranging from preventative care to acute concerns, managing chronic conditions, and coordinating with any specialists you may have.

No matter what health concerns you have, your care team will provide you with personalized care to make sure you are staying healthy and achieving your health goals:

• Preventive Care: Stay healthy with screenings, wellness visits, and health coaching.
• Routine Care: Get help with colds, infections, aches, and pains.
• Chronic Condition Management: Manage asthma, diabetes, high blood pressure, and more.
• Mental Health Support: Access mental health resources with referrals from your care team.

Firefly's primary care is virtual-first. Anytime you have a health concern, you can reach out using the Firefly app. Most care can safely be delivered virtually by your Firefly care team. When you need in-person primary care (for example, a physical exam or a swab), your Firefly care team will guide you to Firefly Nearby providers in your area – these may be urgent care clinics, clinics with retail stores, or even providers that come to your home.

Have a Firefly health plan?
You may have a Firefly health plan through your employer-sponsored health plan. With your Firefly plan, you'll get affordable, high-quality healthcare. Enroll in Firefly Primary Care, get support finding great in-network providers, view information on your coverage and claims, and chat with our member guides anytime about questions or concerns. Depending on your specific plan, you can request Care Keys that give you even lower copays or coinsurance for following Firefly's in-network provider recommendations. Download the Firefly app for additional coverage details specific to your plan.

Have more questions? Learn more at https://www.fireflyhealth.com/faq.
Your health information is protected by industry-leading security practices and HIPAA compliance.

Download the Firefly Health app and experience refreshingly convenient healthcare today.