Beam - Escooter sharing
At Beam, we want to change the way you move.
Total ratings
4.83
(Rating count:
82,342)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenience of scootering
- Good range and speed of scooters
- Improved service over the past few years
Cons
- App stability issues
- Payment and billing problems
- Inconsistent scooter performance
- Lack of accurate map and location information
- Poor customer support experience
Most mentioned
- App crashes or fails to show map
- Unexpected charges and billing errors
- Scooters not available when shown in app
- Group ride issues
- Misleading parking fees and zone restrictions
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User reviews
Recent rating average:
2.30
All time rating average:
4.83
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-30 |  | | Beam corporate ethos seriously need to be modified for the Australian market. Constantly patronizing guidance and requirements almost like it's the clients duty to ensure Beam profitability. I could give lots of examples but why should I or why would I want too. Seriously overpriced and unrewarding/ annoying experience. |
| 2024-11-20 |  | | Unistall my app to re-download it because it was plying up. And now I can't sign in because it's not sending me the code to type in to restart app |
| 2024-11-19 |  | | Of all the scooter apps I've used, this is by far the worst by an order of magnitude. Between errors, weird speed governors that don't work properly, and difficult support, they actively make a process that I've seen work at least reasonably well with multiple other competitors as challenging as possible. |
| 2024-11-15 |  | | Improved a lot over the past few years. Used the 3 day, 60min option, very good. Used numerous scooters around Mackay, Queensland with only one not releasing the helmet. |
| 2024-11-15 |  | | costs are a little unclear. slow zones or no ride zones catch you by surprise and can happen +-20 meters away from the marking on the map. scooters have plenty of range and grunt, great fun |
| 2024-11-12 |  | | Great project but using the app is painful. If I want to switch between apps, it shows a white map when I come back to it and I have to restart it. Sometimes it straight up doesn't show me anything. Many times I've seen no scooters on the whole map, started a long walk home, only to find I've wasted my time and limited energy. I've tried updating, reinstalling the app, logging out, all of it. |
| 2024-11-05 |  | | $52 for a 40 mins ride (2 people) but the scooter broke down twice, acceleration is inconsistent, price not shown while riding, map blanks out halfway through ride, scooter locks up when it runs out of charge (no chance to park in dedicated area), cannot unlock only 1 bike in group ride. Terrible! Would not recommend |
| 2024-11-05 |  | | I really think beam should have more payment method instead of only credit and debit card. How about having an fpx, shopee, grab or so on kind of payment? Do hope it will be implemented. |
| 2024-11-04 |  | | A great service, incredible product yet extremely poor quality assurance. I've had numerous cases of various scooters not working yet still being visible on the app as an available scooter, poorly maintained scooters with half the safety features such as the bell, brake and go button not fully functioning and issues where the beam map isn't accurate and wrongly displays information: showing that a beam is available in a designated parking spot only to find out that it's nowhere to be seen. |
| 2024-10-25 |  | | App stability issues on up to date Samsung Galaxy S24. Reactivating app opens to a screen without a map, requiring the app to be restarted. Wastes precious time on a trip when trying to check the map when navigating a route. The other problem is using the app in a tropical area, the phone can overheat. The phone cradle could do with a shade to avoid having to stop/start to check the map. |
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