TART Connect
TART Connect is a free on-demand transportation service.
Total ratings
3.64
(Rating count:
45)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great service overall
- Easy transportation to popular locations like Sand Harbor
- Helpful concept of the app
- Great idea for improving transportation in Tahoe
Cons
- Unreliable wait times and notifications
- App has bugs and performance issues
- Poor algorithm for ride estimates and driver routes
- Difficulties with app functionality and sign-up process
Most mentioned
- Long wait times
- App bugs and functionality issues
- Good service when it works
- Need for better notifications and updates
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User reviews
Recent rating average:
2.90
All time rating average:
3.64
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-09-30 |  | | Wonderful service , easy to get to Sand Harbor with our paddle boards, didn't have to worry about parking...easy shuttle home. |
| 2024-08-27 |  | | No longer in Truckee, but when used it was great. |
| 2024-08-03 |  | | Good, helpful concept and service. Lately, however, the app's algorithm and processes are clearly not being invested in, including for drivers. Does not seem to prioritize the most logical and efficient routes and tends to give poor estimates in time. For the working class you can order a ride over one hour or slightly longer in advance and due to unpredictable behaviors by drivers or other factors you will still be late. Hope to see this succeed as there are many passionate drivers. |
| 2024-07-22 |  | | As a pre-COVID Tahoe Donner resident, TART Connect is a great concept. However, execution is absolutely trash & unreliable. Summer and winter are busy but the wait times are a bad joke. You're better off driving. You get a 90 min wait, so you go on with your life accordingly, but oops lol the driver is magically there at 65 mins in. NO alerts or updates. A call if your driver is nice. Seen drivers wait 2 mins max and leave. This system DOESN'T work. Give us updates or guarantee a pick-up time. |
| 2024-03-28 |  | | Every body who gives bad reviews its free be patient |
| 2024-03-08 |  | | App is not maintained, and it says it's not possible to book a trip because of the winter storm "today, March 2" when it's a week later already. |
| 2024-01-17 |  | | I love the app I don't know if it's a glitch but sometimes the driver doesn't appear and doesn't show how far he or she is from me and minutes as well |
| 2024-01-03 |  | | I'm convinced this app is a crypto miner. The lowest wait time I got was 50 minutes and when I requested the ride and waited for the shuttle the timer just went up and before I cancelled the ride it's time estimate was 30 minutes more than the initial 81 minutes. That's on top of some weird bugs: when I went into this app after being in YouTube it just cancelled my ride and another bug where it didn't let me see where the driver was at all. All it was was a timer for my time wasted. |
| 2023-12-31 |  | | if I minimize the app while I'm zoomed in on the map, the app stops giving my time updates on the ride I requested |
| 2023-12-26 |  | | They do a great job. I'm driving you and taking you where you need to go in. All the weather conditions in the winter especially. |
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