Doctor On Demand
Live Video Visits with Board-Certified Physicians and Psychologists
Total ratings
4.76
(Rating count:
76,313)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- The app allows for convenient telehealth services from home.
- Most doctors and therapists are described as personable and helpful.
- It provides quick access to appointments compared to traditional in-person visits.
Cons
- Recent updates have caused numerous technical issues, including crashing and login problems.
- Users have difficulty accessing past visit documents and appointment histories.
- Customer support responsiveness has declined, leading to unresolved issues.
Most mentioned
- Technical issues post-update.
- Lost access to past records and appointments.
- Problems with customer support responsiveness.
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User reviews
Recent rating average:
1.60
All time rating average:
4.76
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-04 |  | | It's unfortunate because this app could be very helpful, or it can be the most annoying thing ever. I've had several appointments scheduled and have only been able to meet with the therapist 3 out of 6 tries, every other time has had connectivity issues one way or the other. Not only does it become a waste of time, but I'm constantly worried I'll be charged for not making a meeting due to issues with the app. At this point it doesn't feel worth it to make an appointment at all if it's a gamble. |
| 2024-12-02 |  | | When I first started using DoD, it worked but the interface was horrible. It was hard to navigate and glitched. Then they updated it, it got prettier but still had technical issues. Now it's been changed again and it's even worse. Contacting someone about the issues has resulted in no response for over 2 weeks, I've had several appointments canceled and it is still hard to navigate. I wish my counselor used another platform. |
| 2024-11-24 |  | | Ever since the last update that changed the look of the app, I find it difficult to use. I can't find my appointments I couldn't open my booked appointment today I had to schedule the exact same appointment with the same person twice because it cancelled it initially I reached with technical issues twice and got no response and today it said it was after hours If I don't hear back by Monday, I will reach out to my HR department in an attempt to resolve |
| 2024-11-23 |  | | I love my therapist, let me say that first. Since this latest update, the app has been horrible. One day I can see my past visits, the next I can't. I missed my last therapist visit because of their technical issues. I've called several times, nothing is changing, getting better or resolved. I've uninstalled & reinstalled many times. Please fix these issues so I can see my therapist. (In response to developers message below, I've emailed several more times & no assistance!) |
| 2024-11-23 |  | | I've 4 boys needing therapy and we live in rural Texas with no car for half the week. Before update app was a little hard to navigate but otherwise worked without a hitch. Total godsend, they could finally get some help. After update it's gone to the sh🚽tter. 4 different therapy appointments "missed" with me in a virtual waiting room 5-10 minutes before the appointment and still there twenty minutes after appointment start. Messaging support doesn't get answered anymore, total junk app now. |
| 2024-11-23 |  | | The latest nov 2024 update has made it less user friendly. It only allows you to choose one issue for mental health, when you're looking for a provider that specializes, rather than choosing multiple issues like you use to be able, as if comorbidity doesn't exist. No filter for what kind of specialist you're looking to see as well. Won't let me see my past documents, and i can't find my doctor again. |
| 2024-11-23 |  | | I used to love this app until the recent update. All of my information is lost, including lab orders that were sent at my last appointment. It's time to get labs done for new prescriptions and nothing is there anymore. I've spent all week trying to reach support. I've sent many messages and spent over 30 minutes on the phone. Even they were stumped, but claimed they expedited the issue and assured me someone would get back to me asap. That was more than 48 hours ago. The app is now garbage. |
| 2024-11-21 |  | | The update has made the app completely unusable. It throws constant errors and logs me out after being active in the app for only a few minutes. The virtual assistant gets everything wrong and never asks if that was what you were trying to ask. There seems to no longer be any way to search for an appointment by a specific provider. This new app is about 30 steps backwards from the previous one. Posting a negative review here as there is no way to leave feedback in the app. |
| 2024-11-21 |  | | I've used this app several times and loved it, but since its update a couple of weeks ago it's been frustrating to say the least. I've been needing a specific document from one of my visits and for some weird reason they send it to me and I never receive it on my end. I'm tired of the run around from customer care. Use to be such a great and helpful app too. Update on 11/20. After much back and fourth I finally received my document! Ty Ericka at customer care. Rating the app back up to 4 stars |
| 2024-11-14 |  | | This app is horrible since the update. I had to call email support because in-app support wouldn't respond. They had me download a separate app, where we could finally see my appointment. Day of, the app wouldn't work again. Couldn't find my appt, so I went on the website where I found it, but now the appt won't launch. Because of this I wasn't able to refill my prescription. |
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