Apartment Assistant
A safe & easy way for Connor Group apartment residents to pay rent and utilities
Total ratings
1.38
(Rating count:
95)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Constant login issues and errors
- Poor auto pay functionality leading to double charges
- Issues with inability to submit service requests
- Awful user interface and outdated design
- Hidden fees and lack of transparency in billing
Most mentioned
- Frequent app crashes and inability to make payments
- Unresponsive customer service
- Technical glitches such as auto-clicking options
- Problems related to account recovery and password resets
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User reviews
Recent rating average:
1.20
All time rating average:
1.38
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-24 |  | | This app is actual garbage. If an app is going to be used for my rent/money/billing, MAKE IT WORK. |
| 2023-12-27 |  | | This app has been a lot of trouble. Yesterday, I spent more than two hours trying to get in. I also spent some time with Brittany. She kept giving me temp passwords, but to no avail as all were rejected. She spent a lot of time trying to help me, which was appreciated. Today, my wife was seeking help to have her name on the app as she pays the bills. After several times back and forth with the leasing office, Kerrie at RBS finally helped her, and she was able to get her on. |
| 2023-07-28 |  | | Auto pay function has 0 IQ and will make an auto payment even if you don't owe anything. Switched payment at the beginning of lease and I have been working on getting the extra rent payment back all month, until autopay made a payment on a $0 balance. App is kinda pointless now |
| 2023-01-06 |  | | put charitably, this app functions like a high school student project. it's meant to manage how you pay rent and monthly fees BUT auto-pay's only enabled for rent, you can't selectively pay fees, and its auto-pay cron-jobs aren't aware of payments you've already made through the app. this results in double charges. this is an insultingly simple problem to fix and, as a software developer myself, makes me wonder where our rent money goes because none of it has gone into competent app development. |
| 2022-11-05 |  | | This app is constantly broken and does not work properly. The "Yes" and "No" options auto click Yes, even when No is clearly highlighted, forcing you to pay in all at once. Auto pay seems to fail on me every month and makes me pay manually. Auto pay has been set up several different times and it still does not work. May as well just go down to the building main office to pay if they are even available during the times you are. ... |
| 2022-08-15 |  | | This app is bad, I write down the information exactly like it is in the leasing office and still can't sign in, when I call Customer service they put me on hold for 15 minutes and no one answered |
| 2022-07-01 |  | | I've been trying to pay my rent but keep getting an "unknown error", with no further information given on what to do. Wonder if it's related to the most recent update from a couple days ago. Never had this problem before with the app. |
| 2022-03-31 |  | | This app is actually horrid. As a software developer i could make something better in 24 hours. This happens to be one of the only reliable ways to pay rent and its not working on not only 1 but 2 different cellular devices. It should be illegal to give residents this as an online payment portal. This is just purely pathetic. |
| 2021-11-24 |  | | If you have 5 or 6 pending service requests (which you will, because "Conner" Group will ignore them, or won't close old ones), the app's UI won't let you create a new one. It tells you the "Phone Number is required". You look and see no Phone Number field. Then you find out that's because the Pending Requests list at the bottom pushes that field up above the page. And the app doesn't let you scroll up to fill it in. I literally can't submit any more service requests to this horrible company. |
| 2021-09-10 |  | | The app is TERRIBLE. I am having the exact same issues as listed in previous reviews. If the company is doing so well they should be able to afford an upgrade with better performance. Especially with the Outrageous Fees! Need to say no more because I can go on and on about this company. |
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