WATI - Team Inbox for WhatsApp
Provide delightful customer support with this multi-agent chat tool for WA
Total ratings
4.00
(Rating count:
553)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good integrations offered by WATI.
- Intelligent Chatbot for automated support saves time.
- Easy steps for setup and usage.
- Effective management of WhatsApp notifications.
Cons
- Poor customer support and response times.
- Frequent bugs and errors in the app.
- Unexpected charges and issues with billing.
- Problems with app functionality on different devices.
Most mentioned
- Customer service is lacking and unresponsive.
- Frequent bugs and app errors.
- Unexpected payment deductions.
- Issues with account deactivation and auto-renewal.
- Integrations and features continuously improve.
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User reviews
Recent rating average:
1.10
All time rating average:
4.00
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-04 |  | | Customer support is worst in kerala .After 5th day of purchasing .wati is not activated.Team is not responding to my chat and call.Pro Team is the official partner for wati in kerala. |
| 2024-08-31 |  | | Dont use it, i told you this apps is to easy to get hack. Our client lost more than $1400 withdrawal on credit card without permission and Wati team doesnt care it all. This system is lack of customer services and protection. |
| 2024-07-17 |  | | A lot of bugs that needs to be fixed because it does have issues and I cannot use it. There should be a way to arrange my WhatsApp status to post regularly |
| 2024-06-27 |  | | The phone app sucks. On browser I can login np issue but this app doesn't let me login with the EXACT login credentials. It has bugs that are not resolved. How to even use it? |
| 2024-06-12 |  | | Expect to get lots of errors, i've been using their service for almost 2 years now. There is a lot of erros, once, they took 3 months just to fix " is writing mesaage " that somehow missing. and now, everyweek, we encounter errors message not sent, account suddenly not verified, cannot login for days and the worse thing, if you tried to contact them they will direct you to whatsapp, but in whatsapp you get directed back again to website, and there you go, goes in circles. |
| 2024-05-16 |  | | 👎👎👎🙏🙏 The Worrest one has no support team, Please Don't take this Simply I wasted 5000 within 2months, in the first month, they charged 2000/- and they told me how to create an account but they never explained, how to send bulk and how it would work. so the first month was finished and the second same thing without knowing me automatically they charged 2000 from my account, and now I'm trying to send bulk sms there it's showing that need to add credits, |
| 2024-03-31 |  | | I signed up hoping for convenience, but WATI Service bombarded me with unexpected charges, making every use a hassle. For every step they would ask you to pay(for no reason) WATI Service's poor service has made it impossible to reach out to customers. With no response to inquiries or issues, frustration grows. EVERYTIME we had to wait for days to approach someone for urgent matters. Customer service offered no real solutions. Avoid this service if you value simplicity and transparency. |
| 2023-10-03 |  | | Needs a lot of improvements with text tools. It is impossible to write a message without having to type it in another tool before copying and pasting into Wati |
| 2022-10-12 |  | | We have deactivate the account and unsubscribe the Wati last year itself.still getting mails for payment now they directly charged the payment 3 times in this week and 4 months before also.Really after sending mails even i have received mail from your team that account is deactivated and i have filled the form twice for deactivation but still after some months you guys are activating the account from your end and deducted the amount from my bank.This is totally Cheating. |
| 2022-06-14 |  | | Unable to select video from my samsung note 20,only few videos appear from camera roll, other videos from other folders dont show up earlier it was good used to give an option to select from file manager directly where we could see the file name as well |
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