"My Citizen" is an all-in-one app for Citizen Watch owners, providing watch identification via scan, setting instructions, warranty registration, and support, ensuring you have all necessary information at your fingertips.
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The all-new My Citizen app is an excellent companion to your Citizen Watch. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.
WATCH SCAN Use your phone's camera to take a scan of your watch face and case back. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app. Currently, not all models manufactured prior to 2005 are able to be identified. Also, there are known limitations in identifying models manufactured for countries outside of the U.S.
SETTING INSTRUCTIONS Never worry about misplacing a paper manual again. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.
WARRANTY INFORMATION Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference. You will also receive an additional year of warranty coverage free; U.S. residents only.
SUPPORT You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.
User reviews
App works well for me on my Samsung Phone. I have added six of my watches so far. Only hiccup was when I accidently tapped a watch that came up as I was inputting the model and because the navigation bar at the bottom of the screen covers so much, I was unable to find the delete option until a Citizen rep gave an assist. Some watches only offer the quick set page instead of the full instructions. Model AP5264-51P is not available to add in the app.
This app is absolutely terrible. I created an account and added all my watches. Trying to get back into the account is impossible. I've had issues in the past where it had me reset the password every time I tries to log in. Now, all I get is a message saying I'm already logged in but asks for email to send me a code and I cannot get on.
The app is not OK anymore, but the watch, (CC-3005-85e) is outstanding! Better starts now is an apt motto. The watch has never been off by any discernable amount in the past 5 years and it sets itself, which is a major improvement over having to set a watch manually. I can report that it still has never been off by any discernable amount in all the time I have owned it. I don't know what happened to the app, but it doesn't even show my watch information or link to shopping. App is useless.