Mobi by Rogers

The official app for Mobi by Rogers, Vancouver’s bike share system.

Mobi by Rogers - Vancouver's Bike Share App

"Mobi by Rogers" is the official app for Vancouver’s bike share system, allowing users to quickly sign up, locate bikes in real-time, and manage bike rentals easily. With options for various passes, including Pay Per Ride and 30 Day, it's tailored for convenience. Find Mobi by Rogers stations throughout the city near bike routes, commercial hubs, and transit points, making it the go-to app for exploring Vancouver on two wheels.

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App stats

By: FIFTEEN

Users: 140,154

191

Rating: 1.67

(244)

Version: 2.2 (Last updated: 2023-10-25)

Creation date: 2017-01-30

Email: in*****@mobibikes.ca

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Wi-Fi connection information: view Wi-Fi connections

Other:

receive data from Internet
view network connections
full network access
prevent device from sleeping

Ranking

# 166,778 ▼ 130

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App summary

Analyze keywords

Elevate your Vancouver adventures with the Mobi by Rogers app – the quickest way to sign up and get riding. Our classic bikes and ebikes can be unlocked and returned to any Mobi by Rogers station throughout the city, making bike share ideal for getting around Vancouver.

Sign up, locate bikes and docks in real time, manage your account, and find nearby stations with unmatched ease. Choose from a variety of passes directly in the app – Pay Per Ride, 24 Hour, 30 Day, or 365 Day – tailoring your experience to your needs.

Discover convenience as Mobi by Rogers stations are located near Vancouver’s bike routes, commercial hubs, parks, and transit points like SkyTrain stations."

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Basic functionality of renting bikes works
Ability to view bike availability and dock locations
Some users find it easy to use and smooth after updates

Cons

Frequent app glitches and bugs
Poor UX/UI design and navigation issues
Inconsistent bike availability and docking problems
Lack of proper customer service communication regarding billing and subscriptions

Most mentioned

App has frequent internal errors and poor performance
Issues with bike maintenance and quality
Difficulty with docking bikes and ending rentals
Lack of accurate information on bike and dock availability
Poor response from customer service regarding billing issues

User reviews

The app and system doesn't work. They seem to never know when a ride has ended. I've used bike shares in lots of cities and MOBI is the only bad experience I've had. City of Vancouver should just let Lime bikes in or whatever Montreal has been using for 8+ years

James Kirk, 2024-10-25

App is horrific. The forms suck and it uses a buggy web view. The rental is so-so. My bike was horrible and the chain and gears were all broken and the seat sucked. A few of the screens were unreadable and entering the code to rent took many tries. My friend's bike worked fine. We tried returning to three different stations and they were all full! No use in getting from point A to B if you can't drop it off anywhere near point B. I finished the ride and the app tells me my trip history is 0 min

Justin Golden, 2024-09-19

Whoever Rogers hired to develop this app should be ashamed. App has internal server errors frequently, signing in loads forever or doesn't sign in at all and stuck on loading loop, there are no messages to confirm an action has been performed by the app. I tried entering a discount promo code and it asked for my card info, I entered the details expecting an overview of what I was paying for but it charged me without telling me what I paid for. Terrible UX/UI design and customer journey map.