Charleys Rewards
Get the best deals at Charleys Cheesesteaks, earn points, and score rewards!
Total ratings
4.67
(Rating count:
14,107)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Fast and uncomplicated menu
- Ability to customize orders
- Good food quality at Charley's
Cons
- Cannot scan barcodes for rewards after purchase
- Frequent errors during order placement
- Intuitive navigation issues and clunky interface
- Limited or nonexistent rewards and deals
- No ability to enter payment info before placing an order
Most mentioned
- Removal of barcode scanning for rewards
- Problems ordering ahead and receiving orders
- Deterioration of app functionality with updates
- Useless features and lack of usability
- Stressful experiences related to app errors
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User reviews
Recent rating average:
1.40
All time rating average:
4.67
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-22 |  | | This app used to work perfectly fine... But then they removed the checkout button, so now you can fill your cart but never actually place the order. I like being able to order online to avoid social interactions, so this has completely ruined my experience with the app and ruined my plans for dinner. Worst update I have ever experienced from an update |
| 2024-10-01 |  | | Charley's has removed the ability to enter/scan a barcode for rewards if you didn't get them at the store. The online or in app application of points works well but for those that order in person and may not have their phone or forget/don't get asked if you have rewards you are stuck with potentially not being to earn the points you got. Please fix this feature Charley's. |
| 2024-07-27 |  | | The app was great when I first downloaded it. But with one of the latest updates that removed the ability to add your purchases yourself, it quickly declined. It is hit or miss if the QR scans at POS. I've had to email the rewards to have them added, and even then, they don't get added to my account. I've missed out on about $70 worth of purchases to the point where I've stopped frequenting Charley's. I hope they re-add this feature in the future. Otherwise, it's not worth it. |
| 2024-05-31 |  | | Don't get me wrong, Charlies is still one of my favorite spots to eat, but recently for the past few months the app for it has increasingly started to lack more and more to the point where it feels useless to use it. The monthly coupons that use to be available just straight up vanished and has been like this for close to 9 months now and now they just made to where the bar code scan on the receipt doesn't give you points and you have to scan it while paying instead of putting in numbers. Fix it |
| 2024-05-26 |  | | Just Uninstalled. Useless. I have to dig my phone out and scan my phone in the Charley's app at the register. Other similar apps for restaurants let me scan the receipt afterwards when I am sitting down. I just want to order my food and go. Not fumble around with my phone and my wallet and the people behind the counter and the credit card machine all at once. |
| 2024-05-23 |  | | App used to be good, now there's essentially no point in it beyond ordering ahead, and even that's limited. Points can no longer be added from receipt, and if you try to scan at register, it doesn't work most of the time. Deals have essentially gone extinct in app. All you get now is ads. Used to be you'd get multiple per month but I can't remember the last time I got one. Honestly, probably going to uninstall and go to other restaurants. Charleys is good, but way too expensive with no deals |
| 2024-05-22 |  | | App performs ok. Would be helpful to fix the Inbox messages. When selecting "dismiss" > "ok", the messages remain in the inbox. There is no response. (Android phone) Also, it would be nice to be able to apply the Entertainment book coupon through the app. The coupons (for next year) should be printed w/ a code. Once used by an account, the code could be 'retired', for that account. |
| 2024-05-05 |  | | App works well. Fast and uncomplicated menu. I give 2 stars cause, as others have said, the app no longer allows you to scan the receipt to get your points. There's times their scanner doesn't work so you're gypped out of points. And it's faster to just input it while you're waiting for your food. Bring it back, then I think 5 stars is warranted. |
| 2024-02-13 |  | | I redacted my previous 4 star review and changed it to 1 star. As of 2/24 the app updated and I can no longer enter the barcode on the receipt for points. I don't like pulling out my phone and scanning QR codes when ordering food as that holds up the line and I'd rather keep my phone in my pocket. I would always enter the code after eating to get rewards. They need the ability to scan barcodes back to the app! |
| 2024-02-09 |  | | You used to be able to scan the barcode on the receipt to get rewards. Then they made it to where you couldn't scan it in the app and had to type it in. Now, if you dont remember to show them the QR code before you order, you lose out on rewards. This also slows down the line and robs anyone who has been using the other methods to claim their rewards. |
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