Spot Pet Insurance
Submit pet insurance claims quickly with the Spot Pet Insurance app!
Total ratings
3.22
(Rating count:
150)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to pay bills and process refunds
- Good customer service experience for some users
Cons
- App frequently crashes or has login issues
- Claims processing is inconsistent and often results in denial
- Reimbursement rates are low compared to actual costs
- Poor communication and responsiveness from customer service
Most mentioned
- App does not function properly
- Claims are denied or reimbursed at low rates
- Difficulties with login and app usage
Upgrade to see all 22 reviews
User reviews
Recent rating average:
2.10
All time rating average:
3.22
Upgrade to see all 22 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-23 |  | | Cannot login with the same password works on the website. If you request password "there was an issue submitting your request" useless app, please fix. Changed the password on website tried again same issues on the mobile app. Uninstalled, re-installed the app still same. |
| 2024-12-21 |  | | Very limited functionality, redirects back to the website almost anything you touch. Can't change pet profile without calling, can't find policy number. Falls way short vs Healthy Paws app. |
| 2024-11-16 |  | | Beware this sleazy company! Prior to purchase, a rep told me I could lower my premiums mid term by raising the deductible. After purchase, another rep told me i couldn't; that I would have to cancel first. I asked to speak to a supervisor. He said i would get a call back. They never called. I emailed. The responding rep told me to call and refused to provide any info in writing. Now, they have simply stopped responding. |
| 2024-11-02 |  | | Completely broken. Claims my password is wrong, then claims my zip code is wrong, then has some error and won't even send an email to reset password. Unusable |
| 2024-11-01 |  | | The inconsistency and hassle I have had filing claims is ridiculous. I had to tell them three separate times that my new pet had no previous vet records before they processed my claim (which was for preventative care, $70 reimbursed). They denied a previous claim for other preventative care (would have given me $150 back), which had a different pet's complete vet records that they did not keep. I paid $80 monthly for a denied $150 claim. I refiled, and the invoice was 'missing' (it wasn't) |
| 2024-10-10 |  | | Love it just wish it helped pay for at least partial pet medications |
| 2024-10-09 |  | | Paying bills are easy to do and refunds are amazing |
| 2024-10-04 |  | | Dog was throwing up, took to a vet. Paid almost $700 and spot pet insurance said nothing was covered. I have accident and illness coverage, plus I have preventative wellness add on. Even with the add on coverage they wouldn't cover the fecal test, even though they clearly state they do. I GOT NOTHING FROM SPOT. Just a message stating "not covered". I called spot, they said they'll reopen claim, but nothing shows reopen on my account. Just said that to get me off the phone. Don't get SPOT!! |
| 2024-09-23 |  | | App works fine until you try and submit a claim. Then it crashes.... Over and over again. Try and do something else on the app and it miraculously works. Go back to try and submit claim... Crash! |
| 2024-08-23 |  | | Don't bother with this company. They set their own reimbursement rates and they are SO far below what it actually costs having their insurance COSTS you money in the end. For example, they only cover $150 for a neutering a dog. Actual cost? Near $500. Definitely not worth it. |
Upgrade to see all 22 reviews