Café Zupas Rewards

With the Café Zupas app, House-Made happiness is a tap away.

Total ratings

4.47 (Rating count: 2,007)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Easy to navigate and user-friendly interface
Offers customization options for menu items
Loyalty rewards program is appreciated
Customer service is responsive and helpful

Cons

Frequent bugs and crashes
Issues with adding items to the cart or redeeming offers
Difficulties with changing account information, like email address
Problems with curbside pickup features not working

Most mentioned

Bugs and crashes during use
Issues with redeeming rewards or adding items to cart
Positive feedback on the interface and customization options
Customer service promptness and effectiveness
Frustrations with app functionality compared to the previous app

See reviews for Café Zupas Rewards on Google Play Store

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User reviews

Recent rating average: 3.00

All time rating average: 4.47

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Rating filters

Date	Author	Comment
2024-12-22	Sam Schlecht	Mostly decent app, but I can't check out with Google Pay if I don't select a predetermined tip amount. If I try to change it at all, the Google Pay button no longer works and it errors that I need to add a card. Considering I only pay with Google and I'm not always feeling a 20% tip on a drive thru order, this glitch is a pretty decent-sized issue.
2024-08-15	Amy Bentley	I love Cafe Zupas (I used to work there!), so I was super excited when the loyalty app was launched. Unfortunately, EVERY SINGLE TIME I have made it to the register and opened the app to scan for rewards, the app wants to require me to change my password. Every. Time. It's too much of a hassle to actually use. Super disappointed. My bank doesn't even require me to change my password as frequently as Zupas does.
2024-02-07	Renee Marks	The app doesn't allow me to change my email address. The address they have on file has been hacked and, subsequently, deleted. In the app, I have tried to change my email address to no avail. I then deleted and reinstalled the app... and the reinstall doesn't allow me to add my new address, but immediately defers to my old one. I'm really frustrated! But, I still love the restaurant.
2023-09-08	Carina Bown	Decent app, but several bugs. There have been multiple times I add items to my cart and as I'm completing the check out process, it crashes and I lose the whole order and have to start over. Also, there is a current promo going on for the new Power Bowl, but every time I try to add it to my cart, I receive the error, "This item does not exist." I made sure my app was up to date and cleared the cache. Can't redeem an offer if the item can't even be added to the cart!
2023-09-08	Michelle Beuthling	Vastly prefer this to the previous app, the design and user interface is cleaner and ordering is easier, with the old app I had a few issues with orders not submitting and glitchung out. Only major complaint I have is less from the app and moreso for general customer experience - I had a poor experience at a location was given a credit in my account, but had no idea that the credit would expire as there was no expiration date that was listed.
2023-09-08	Kristy Martinez	Finally, a rewards program! I'm so excited. It is great and is quick. I wish there was a way to make more (or better) customization to the food. For example, having the sauce on a sandwich on the side. With take out, the sandwiches get soggy with the sauce, and I don't like that. Thank you for the new program... it was long overdue. I love Zupas! :)
2023-09-08	Michael Rivera	There have been quite a few bugs, but it's a nice way to skip the line when it works. I've never actually gotten enough points to earn anything free yet. And when they did a free drink promo for a month, it never worked for me even once. Also, they discontinued an item but the app doesn't handle it correctly, so trying to re order a previous order that contains discontinued items completely broke the app. I had to go to the Web and remove items from my cart to even get my app to work at all.
2023-09-08	Lisa Yarger	It crashes multiple times before it finally works. Slow to load, especially the menu. Clunky back button and app menu, wish my phone back button would work on it to make it easier. It's so much faster to use the website, but then I can't get the rewards. I was so frustrated by the app that it makes me either not want to order or just go into the restaurant. I like the customization for each item. I wish it had descriptions for things like the cafe zupas sauce.
2023-08-29	Allen Jack	The app is difficult to use in my opinion. I once placed an order and thought it was complete, but must have forgot to submit it. Finally did that, but the payment didn't go through. Finally realized that and tried again. I was already there waiting to pick it up before realizing it did not go thru. I was waiting for 15 minutes and when they didn't have it ready, I checked the app again and realized it still didn't get sent. Finally it worked, but would have been much faster to order in person.
2023-08-29	Taleen Vezina	:Love the food! App is easy to see what to order & offers plenty of customized options for a menu item which I appreciate with my food allergies. My issue is when it comes time to checkout, I would get weird messages & could not order. Something is weird. I did send in a report on the app, I will update with any changes. UPDATE: They contacted me being very concerned. They asked for screenshots & the next time I ordered it worked with no issues! I appreciate a company who makes time to listen.

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