Bukalapak
Buy & Sell, Online Shopping, Indonesia Online Shopping
Total ratings
4.29
(Rating count:
2,199,823)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Fast complaint response from customer service
- Wide variety of products and good promotions
- Simple interface compared to other shopping apps
Cons
- Poor customer service and difficult to contact
- Multiple technical issues including payment confirmations and account management
- Confusing user interface and navigation problems
- Refund and return policies are inadequate and often result in loss of money
Most mentioned
- Account management issues and login problems
- Difficulties in contacting customer support
- Problems with payment confirmations
- Technical glitches and bugs within the app
- Frustrating refund processes
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User reviews
Recent rating average:
1.30
All time rating average:
4.29
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-22 |  | | I just download the app but i've got problem into account management, i've change my profile name but nothing happen even it says "succesfully changed", and i insert my phone number it says phone number weren't inserted but when i reenter the phone number it says it has been used but it didn't display at my profile and diplayed phone number weren't added, i delete my account and try re-register now but i cannot login and it says account dismissed but it says i dont have account, rly confusing :( |
| 2022-07-24 |  | | The app is full of unnecessary features. Some important features such as e-money topup are crash frequently. The custmer service is the worst, really hard to contact and unhelpful. I haven't received my cashback until now, and my e-money balance was pending for 4 days. Definitely the worst e-commerce platform. |
| 2022-02-01 |  | | Bukalapak steal my money without my concern. I already ask for BukaBantuan but their regulation are sucks. They need us to provide a printed payment receipt from latest transaction even the transaction is already done several days ago. I also paid with mobile banking apps, but they won't accept payment receipt from screenshot. They ask for the "real printed receipt" which is IMPOSSIBLE TO PROVIDE. I already sent them my ID card for verification, but still they didn't want to give my money back. |
| 2022-01-08 |  | | So much cheating!! Confusing apps with so many options. There's no such free shipping! And I got a problem with the refund from the seller. i was making a payment using paylater but then the customer service hasn't fix it yet and it been a month still with the same problem! Everytime i send them a text and asking about the progress for my refund they just keep tell me to wait and make me sick of it! Sooo DISSAPOINTED as i loss my money!! Never trust Shoping online from Indonesia. |
| 2020-10-19 |  | | Paid item using BCA Virtual Account which is supposed to be an instant method of payment. They can't confirm the payment, and now I have to contact their support agent to get my money back in which they only reply to wait and they can't check their bank account balance. Junk. If you can find the same item on their competitor platform, just use them. |
| 2020-09-05 |  | | i've entered my phone number years ago and haven't confirm it yet in the app. now i've lost my phone, and obviously the phone number. i wanted to change it because i have some money in the BukaDompet and i want to take it. I followed the instructions but the app can't take the photos required even tho i've allowed the app to take photos. i tried it in different devices and the exact same problem keep happening. |
| 2020-08-27 |  | | First time experiencing a delay of payment confirmation. I'm not sure how their automatic verification system works but it is not automatic at all. Gotta wait for a day to have it confirmed and after a few complaints through the CS. I was choosing to pickup my own purchase but it got to be delayed for a day just because of this. Fix this please or else it wont be another go with BukaLapak from me. |
| 2020-07-14 |  | | Bad application. Too many bugs. Return and complain policy is sucks specially for Buyer, Admin is not responsive to our feedback in discussion. Supposed to be for Item changed return when the seller did not send the Item back to the buyer there should be serious penalty for the buyer, but what happened is they give buyer 2 more days to send back the returned item (not incl holiday) & after the time limit is end the buyer still did not send the items, they just send money and buyer loss ship fee. |
| 2020-05-11 |  | | Just wanna update on my problem from last time (or rather give a context). I was f̶o̶r̶c̶e̶d̶ automatically set as a super seller which when i sell an item, my sale results will be cut for super seller fee. I didn't know this until I have sold an item, then my sales got cut off for the fee. Obvsly I quickly file a report of this. Unfortunately all the answers are just for technical problems, not mine. They also didn't return the cutted fee. Should've asked my consent first. |
| 2020-04-21 | | | Thrice i bought something, thrice the failure... not even a single successful transaction. (All three transactions are from three different sellers and long time gap, so no 'technical error' excuses) Very disappointed and not satisfied shopping in this marketplace. Strongly recommend to purchase things in other marketplaces - better service, better promo, better interface, better sellers. |
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