Bruce Studios
All Training. One App.
Total ratings
4.29
(Rating count:
787)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good variety of activities and flexibility to train in multiple locations.
- Responsive customer service when issues arise.
- Community aspect is appreciated by users who like working out together.
- Addictive and engaging features, making it enjoyable to use.
Cons
- Frequent changes to membership terms and class availability which frustrate users.
- Many users report issues with billing and customer service being unhelpful.
- The app is primarily in Swedish, making it difficult for non-Swedish speakers to use effectively.
- Concerns about the fairness of the business model and the push for higher subscription tiers.
Most mentioned
- Customer service experiences (both positive and negative).
- Changes to membership terms and access to classes.
- The app's language barrier for non-Swedish users.
- Variety of classes and activities available.
- Issues with billing and subscription management.
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User reviews
Recent rating average:
2.60
All time rating average:
4.29
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-15 |  | | Rip off. Used to be great, now it's definitely not worth it. |
| 2024-08-04 |  | | Good concept. But they keep changing the terms for booking classes and terms of memberships and discounts etc continuously without any communication. I've been a member for more than 3 years and now I cancelled my membership. Even though they claim 1 months cancellation, I now have 2 months because a small hidden text. I've asked for proof of the same text when I signed up 3 years ago, but no response. Terrible customer service, and no respect for customers. It used to be good, now it's trash. |
| 2024-07-24 |  | | Bad customer service and not very helpful to new customers |
| 2024-05-18 |  | | The idea is great the app is rubbish. Maybe one in 3 check ins is successful, otherwise have to re-try. The basic membership isn't enough to do much, the jump to black in price is too high |
| 2024-02-21 |  | | It works very well, it has good functionalities, it has many activities to do and if you have any problems they respond very quickly. Bruce has become my new Instagram hahaha, it's addictive. |
| 2024-01-27 |  | | Been on Bruce for about 2 years and love it. The flexibility to train in multiple locations, try different exercise forms, learn new skills, meet people with the same interests etc. I have the black membership and for everything I get for it I think the price is really good. I do something every day, crossfit, boxing, yoga, gym, breathwork, swimming, etc. I have brought my family and friends to workouts aswell and some have started using Bruce also. Wouldn't go back to anything else! |
| 2023-12-14 |  | | Awesome app! download google translator to trabslate the classes information as it comes onmy in swedish. fantastic App! genuinely, i advice you to get enrolled, download it and make the most of it. |
| 2023-10-05 |  | | Bruce used to be the best app for training. But unfortunately, over the years instead of adjusting the prices, they have reduced the availability and significantly worsened the user friendliness by constantly limiting the users from unlimtied training, removing studios and in general making the service less attractive and desirable for people who like to train. |
| 2022-12-29 |  | | Doesn't even deserve one star. I signed up to try the service out, because of an offer they had, no binding period and you can cancel any time. But I didn't use the service and I completely forget I had it until I saw in my bank account the monthly payment, so I cancelled and got confirmation. But suddenly they start charging me again. And I contacted customer service which was extremely rude. Nothing but fraud. Skip this app and directly buy/support your favourite training center. |
| 2022-11-07 |  | | It's a nice concept but as a parent to an infant the "strikes" system just makes it not practical at all with many classed having cancellation windows. So I quickly got banned from booking during a period when our kid was unpredictable. |
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