BetterHelp - Therapy

You deserve to be happy - text or speak with a licensed online therapist today

BetterHelp - Therapy

App stats

Version: 2.85 (Last updated: 2024-11-01)
Creation date: 2014-11-17
Permissions
Identity: find accounts on the device
Contacts: find accounts on the device
Phone: read phone status and identity
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Microphone: record audio
Wi-Fi connection information: view Wi-Fi connections
Device ID & call information: read phone status and identity
Other:
  • receive data from Internet
  • view network connections
  • pair with Bluetooth devices
  • access Bluetooth settings
  • send sticky broadcast
  • full network access
  • change your audio settings
  • draw over other apps
  • prevent device from sleeping

Other platforms

Not available on Chrome
Not available on Firefox
Not available on Edge
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App summary

BetterHelp is the convenient way to get professional help from a licensed therapist. With over 20,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

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BETTERHELP – FEATURES
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• Over 20,000 licensed, accredited, and highly experienced therapists
• Match with an available therapist who best fits your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your therapist or use the secure messenger
• Gain access to constructive, educational group webinars

PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist who fits your objectives, preferences and the type of issues you’re dealing with. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

LICENSED AND TRAINED THERAPISTS
There are over 20,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed therapist based on your needs and preferences. You and your therapist will get your own secure and private “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

HOW MUCH DOES IT COST?
The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Some therapists are good and professional
  • Offers financial aid options
  • Includes group/individual therapy, journaling, worksheets, and unlimited communication with therapists
  • Long-term therapist relationships can be beneficial
  • User-friendly for finding a suitable therapist
Cons
  • Expensive subscription model that does not guarantee numerous sessions
  • Frequent technical issues and poor app performance, especially on Android
  • Some therapists lack experience or understanding of technology
  • Scheduling issues with late cancellations or no-shows
  • Customer service responses can be unhelpful or generic
Most mentioned
  • High cost of service
  • Inconsistent technical performance
  • Quality of therapists varies
  • Problems with scheduling and session management
  • Issues with the app's functionality
User reviews
So I do not recommend this app if you are low income. I was considering using Better Help because where I live there are not many options that take my health insurance. You go thru a detailed questionnaire. It was very thorough. But then they get to pricing. I was disappointed to learn they don't take health insurance! They wanted to charge $65 per week regardless if you see a therapist or not. Unacceptable. That's over $200/month. They only offered me 10% financial aid. It's not affordable!
by Chad Thornton, 2024-11-19

Ive been using this platform/app for over 3 years. I've also been with the same therapist that entire time. Totally worth the $. Monthly subscription includes group/individual therapy, journaling with prompts, worksheets, unlimited communication with your therapists and ways to earn credits. Customer service is very responsive and extremely helpful. Best therapy I've ever had. So worth it!!!
by Darlene Rosenberg, 2024-11-13

Not a fan of the therapists they have to offer. It's already expensive, that combined with therapists that aren't too great didn't make it better. A large part of BetterHelp is technology based, which made it frustrating that my first therapist was older and didn't fully understand the system, I was filling out the journals and setting goals and sending out an introductory message, received a very lackluster response. My second therapist was a bit younger but just agreed with everything I said
by Devin Bloodworth, 2024-10-12
View all user reviews

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