Blue Connect Mobile NC
Have your health plan information right where you need it
Total ratings
3.61
(Rating count:
1,299)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Provides information about claims and benefits.
- Helpful for checking medication coverage and preauthorization requirements.
Cons
- App often requires password resets and struggles with login functionality.
- Navigation is difficult and the app frequently freezes or crashes.
- Requires excessive permissions for basic functionality, raising privacy concerns.
- Inability to use fingerprint or pin login, leading to usability issues.
Most mentioned
- Technical issues and app crashes preventing access.
- Problems with logging in and password management.
- Poor navigation experience and user interface design.
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User reviews
Recent rating average:
1.40
All time rating average:
3.61
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-12 |  | | In their infinite wisdom, they have disabled auto filling of saved passwords from your password manager. |
| 2024-12-02 |  | | system is a pain. no customer service on weekends or holidays, no option on phone calls for insurance approval or at least talk to an agent, waiting for medicine approval since thursday holiday - i dont want to pay outofpocket for whole cost, chat app closes after start chat - app is updated, secured message is same as cust service no weekends and holidays to assist, very slow reply. been enduring my pain since thursday. its only insurance approval i need for my medicines. 😥 update:call no optn |
| 2024-11-09 |  | | Barry frustrating I can't get into my account I don't have access to my member ID and I'm trying to go to the process to reset my password but can't get in need help |
| 2024-11-07 |  | | couldn't register, wrong birthdate. vision coverage on my ID card, no vision coverage on blue connect? vision coverage update 11/6, cancelled 11/7?? not good!! |
| 2024-11-03 |  | | This app is horrible,it doesn't matter how often I try to use it, I have to reset my password each time. Do better! |
| 2024-11-01 |  | | Poorly designed. Difficult to navigate back and forth among different sections. Not user friendly to have to close the app and log back in to get back to the main screen. |
| 2024-10-31 |  | | App requires excessive permissions to function. These are things like screen monitoring and constant location access. These are only to enable some features of the app, so it's a huge privacy and security issue to require the permissions to use the app at all. |
| 2024-10-26 |  | | Navigation on this site is horrible! searching for a provider is so hard that I gave up and called BCBSNC. Their customer service rep had trouble with it as well. |
| 2024-10-07 |  | | I already gave Blue Cross Blue shield NC a bad review but they went above and beyond, this time they delete your username and password and the username and password finding tool doesn't work. That's one way to keep you from using insurance money, I'm not sure what I pay for, it's definitely not anyone to keep the app running to help me find a provider..... Or even just a login. It worked a week and a half ago when they wanted me to pay the bill. Then it stops working. |
| 2024-09-18 |  | | Gives you an option to accept or decline info taken about your device and in app movements. When you hit deny, it simply won't let you continue. Very shady. I'll stick to the website I guess. EDIT: Those permissions aren't required by Android. You can't tell me analytics & images of the app are a requirement. It's an option that the user clearly can't deny. If I needed troubleshooting, I should be able to send diagnostic data. |
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