Autotask LiveMobile
Datto’s Autotask LiveMobile
Total ratings
1.84
(Rating count:
781)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Bugginess and unstable authentication process, including issues with 2FA.
- Frequent crashes and data loss when switching apps or minimizing.
- Poor user interface and usability; described as clunky and unintuitive.
- Inadequate performance, with slow loading times and frequent error messages.
- Lack of essential features like the ability to edit tickets or tasks effectively.
Most mentioned
- Problems with login and authentication.
- Frequent data loss when switching apps.
- Poor overall user experience and design.
- Bugs and instability after app updates.
- Need for a better and more stable mobile app experience.
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User reviews
Recent rating average:
1.40
All time rating average:
1.84
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-25 |  | | I'm really glad we have this app to boost our workflow. Two things: We got in to the routine of copying 2FA code before opening the app and signing in. Next, we can't wait to sign in using KaseyaOne instead. |
| 2024-08-15 |  | | I figured there was no way the app could be worse than the website. I was wrong. Authentication is buggy and simply doesn't work at least half of the time. You can't actually do anything in the app either. The only reason you might want it is to view calendars, which wouldn't be necessary if they just fixed their Outlook sync tool... Run away from Autotask. |
| 2024-07-30 |  | | The worst ticketing system I ever used. I am considering to wuit my job only because they are using it! A lot of useless options which only cover what you needs. It is just looking for the options. Doesnt have any way to avoid duplicates and is not comfortable to use. Avoid if you only can. the mobile app is also not clear and buggy |
| 2023-11-23 |  | | (New version 11/22/23 still doesn't fix this issue) Azure SSO no longer works after latest app update. It's been broken for over a week. Our whole team is frustrated and begging management to consider another PSA. This is not the first time this has happened. Last time it was broken for longer and I complained and was told nothing changed, then it was quietly fixed a day or so later. |
| 2023-09-30 |  | | Help menu option opens a 404 error in a browser, which tells you exactly how much effort was put into this software. The first thing I tried to do, correct the "company" field in a ticket, was locked. We don't have it locked in our web app, so no idea where it pulled that setting from. Good first impression guys. |
| 2023-03-12 |  | | Years later, a slightly smaller dumpster fire. This is after Datto's 2020 announcement of expanding the mobile team and "doing better". The Good: Logins work (that was a fun period!) Bad: Nebulous error messages when creating tickets. No, there isn't a system error. You likely just missed a required field. No ability to copy text (you can paste into text fields but not copy. You don't know how important this is until you lose it.) Out of chars to review. |
| 2021-10-13 |  | | Using Sept 10 2021 release on Galaxy S21 (Qualcomm) I rarely write reviews, but having lost data 3 times in one day (and waiting years for this app to become production ready), I've had enough. Summary: Continues to show inadequate requirements gathering and usability testing. Login workflow bugs persist. To any prospective Datto clients, assume that this is not production ready (or just take heed of the low star count). The good: Resolved previous issue where after entering the MFA key, user would be continuously re-prompted to login again (unless you context switched away from the app). For related issue, please see #3 below. The Bad: More of the same. 1. Android Context Switching results in loss of data: When entering a ticket/note or time entry DO NOT leave the app. While its common in most apps to context switch (ex: to initiate split screen, or to lookup information from an email or text msg), the moment you leave the app or enter "recent app" preview mode, your data is gone and you have to start over. To pre-empt a possible excuse: If local caching is a security concern, the the native ACL security models can be enhanced with in-app encryption libraries. If your developers can't handle the state machine and requisite UI workflows, hire better developers. (After 4 years, my patience for this program is long gone). 2. In-App "back" press results in loss of data: When in the Time/Note Entry, if you inadvertently hit the back button, there is no unsaved data warning prompt. The Android API has a BackButtonInterceptor (among other mechanisms) for this purpose. 3. When using an in-screen fingerprint sensor (Galaxy S21 - Qualcomm), the Android OS "finger" prompt does not appear unless the user first presses on a to-be determined part of the screen. After experiencing the data loss issues above (a couple of times), I have not explored the application further to identify other potential "land mines." I come back to this app once a year to see if it has matured to production ready. Over the years it has remained a liability to only use as a last resort, and is not recommended for our internal use. Going on 4 years of needing a mobile app, I'm exasperated. Datto Staff: No, I will not open a help desk ticket (again). Improve your requirements gathering, QA, and QC processes, and provide an efficient in-app mechanism for submitting bug reports. I have had my fill of repeated "bug reports into the ether" during the pre-Datto acquisition. |
| 2021-01-19 |  | | The 2FA login in the app makes it almost unusable. Like other reviewers mentioned if you hit login, the 2FA prompt pops up, if you switch to Authy or Google Authenticator to get your code and then switch back, it prompts you to log in again, and you end up with double 2FA prompts. About the only way to log in, is to get your codes from your computer without exiting the Autotask app. Which is pointless. Please fix. Thanks. |
| 2021-01-05 |  | | The login experience is bad, but if you click cancel you can get back to enter your 2fa key. Once logged in, it actually works ok for me so far, but I admittedly haven't used it a lot because it has been such a bad experience prior to the recent update. Would really appreciate an app that is up to par with the competition. If I wasn't locked into another 2 years of contract, I'd be switching to a solution that actually puts a high priority on development. 21st century app is much needed! |
| 2021-01-04 |  | | Never worked perfect but, used to work okay. It seems that everytime this is updated it gets worse. Currently I cannot edit tickets, add notes or add time entries without getting an error and having to try again 2-4 times. Occasionally I cannot even open a ticket to look at it without encountering and error and having to force stop the app and start over. |
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