Autotask LiveMobile

Datto’s Autotask LiveMobile

Autotask LiveMobile - Manage On-the-Go

Autotask LiveMobile is a mobile app that enables Managed Service Providers (MSPs) to manage their business remotely. Users can access service calls, tickets, tasks, appointments, and to-dos in real-time, enter time entries, and schedule appointments from anywhere. With read-only access for all Autotask PSA users and a license required for updates, LiveMobile provides the flexibility that MSPs need to stay productive while on the go.
Download
Install from Google Play Store

App stats

By: Autotask
Users: 85,753
117
Rating: 1.84
(781)
Version: 9.0.3 (Last updated: 2024-09-04)
Creation date: 2010-12-10
Permissions
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Other:
  • view network connections
  • full network access
  • run at startup
  • control vibration
  • prevent device from sleeping

Ranking

# 209,426 ▼ 222

Other platforms

Autotask Highlighter (v1.5)
5.00 (1) 58
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App summary

Analyze keywords

Managed Service Providers (MSPs) need flexibility to manage client demands and get work done while away from their desks. LiveMobile enables Autotask PSA users to access their necessary work while on-the-go.


- Check in on your business anytime, from anywhere. We provide a full dashboard experience right to your mobile device.
- Access your service calls, tickets, tasks, appointments and to-dos in real-time.
- Enter your time into Autotask from your mobile device before it’s forgotten.
- Schedule appointments and to-dos the moment they come to mind.
- Search and access your account and contact information on the go.


All Autotask PSA users have read-only access to their data with LiveMobile at no charge (no license activation is required). A LiveMobile license activation will be required to make updates to Autotask PSA from your mobile device.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
    Cons
    • Bugginess and unstable authentication process, including issues with 2FA.
    • Frequent crashes and data loss when switching apps or minimizing.
    • Poor user interface and usability; described as clunky and unintuitive.
    • Inadequate performance, with slow loading times and frequent error messages.
    • Lack of essential features like the ability to edit tickets or tasks effectively.
    Most mentioned
    • Problems with login and authentication.
    • Frequent data loss when switching apps.
    • Poor overall user experience and design.
    • Bugs and instability after app updates.
    • Need for a better and more stable mobile app experience.
    User reviews
    I figured there was no way the app could be worse than the website. I was wrong. Authentication is buggy and simply doesn't work at least half of the time. You can't actually do anything in the app either. The only reason you might want it is to view calendars, which wouldn't be necessary if they just fixed their Outlook sync tool... Run away from Autotask.
    by DJ Anniss, 2024-08-15
    The worst ticketing system I ever used. I am considering to wuit my job only because they are using it! A lot of useless options which only cover what you needs. It is just looking for the options. Doesnt have any way to avoid duplicates and is not comfortable to use. Avoid if you only can. the mobile app is also not clear and buggy
    by David (Davk), 2024-07-30
    (New version 11/22/23 still doesn't fix this issue) Azure SSO no longer works after latest app update. It's been broken for over a week. Our whole team is frustrated and begging management to consider another PSA. This is not the first time this has happened. Last time it was broken for longer and I complained and was told nothing changed, then it was quietly fixed a day or so later.
    by B M, 2023-11-23
    View all user reviews