AskNicely

Receive and respond to real time customer feedback (based on NPS).

AskNicely: Real-Time Customer Feedback App

AskNicely is a powerful Android app designed for businesses to receive and respond to real-time customer feedback based on the Net Promoter Score (NPS) framework. It allows employees at all levels to track customer happiness, filter scores by various criteria, and reply directly to customer feedback while keeping team members informed. With features like push notifications and leaderboards, AskNicely enhances customer experience management effectively.
Download
Install from Google Play Store

App stats

Users: 7,406
20
Rating: 1.81
(42)
Version: 4.2.0 (Last updated: 2024-12-05)
Creation date: 2017-10-02
Permissions
Device & app history: retrieve running apps
Camera: take pictures and videos
Other:
  • receive data from Internet
  • view network connections
  • full network access
  • change your audio settings
  • run at startup
  • use accounts on the device
  • prevent device from sleeping

Ranking

# 544,347 ▲ 110

Other platforms

AskNicely Dashboard Assistant (v1.4)
5.00 (1) 285
Not available on Firefox
Not available on Edge
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App summary

Analyze keywords

Receive and respond to real time customer feedback (based on NPS).

AskNicely for Android is a powerful way for businesses to embed real time customer feedback in the daily routines of everyone from the CEO to front line staff. Designed to feel like the messaging apps you use everyday, AskNicely makes it easy for employees at all levels to track and action customer feedback for their role or function.

- Track customer happiness based on Net Promoter Score (NPS)
- Filter scores and responses by time period, rating, team, region, customer segment etc.
- Reply to customers straight from your phone and add notes for other team members
- Get push notifications for specific responses that need your attention
- View leaderboards that rank your best performing teams/regions/customer segment/channels

** Rated #1 Enterprise Feedback Management platform by G2Crowd

Requires an AskNicely account **
Visit our web site to start a free trial.

About AskNicely:
AskNicely is the world’s leading customer feedback platform based on Net Promoter Score (NPS) framework. Businesses can automatically track the happiness of their customers and take action to deliver experiences that get customers to stay longer, spend more and refer their brand to friends.

User reviews

Very poor design. Non-intuitive, clunky. Poor explanation.
by Roger WADDELL, 2024-10-31
Keeps flashing (flickering) won't let me view anything. I did a force stop on the app, that didn't help. I un-installed it and reinstalled it, that did not help
by Michelle Thyne, 2024-10-02
This entire app is rigged against employees, for companies. This is why companies continue to purchase this product. Not for the employee, or the customer, but for the company to pretend to incentivize their employees without actually paying them. Not a single ounce of feedback on the app itself has been addressed, responded to, or fixed, and there's *a lot*. I'm asking you nicely, stay clear of any company that uses this app, stick to Google Review bonus structures, they are actually real
by Jordan Morgan (Jordan Morgan), 2023-06-20
View all user reviews