AlinmaPay E-Wallet
Transfer, Pay, receive & pay your bills…. Wherever you are!
Total ratings
4.45
(Rating count:
28,849)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Offers good international exchange rates
- User-friendly app interface
Cons
- Poor customer service and long wait times
- Frequent issues with money transfers not being credited
- Unexplained deductions from refunded amounts
- App crashes and functionality failures
- Difficulties in canceling transactions and receiving support
Most mentioned
- Money not credited after transfer
- Inability to reach customer service
- Difficulties in adding balance to the wallet
- Unexplained fees and deductions
- App functionality issues, including crashing
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User reviews
Recent rating average:
1.20
All time rating average:
4.45
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-30 |  | | Very bad experience, very bad customer support. Tried several times to transfer money failed. Called customer service by chosing the language option as English but person attend the call doesn't speak English and informed someone will call back. But never. Finally, the money successfully transferred after several attempt but not credited to the bank account of receiving bank. Tried to reach customer service with out any luck. Went to Alinma Bank, they said they have no link with Alinmapay. |
| 2024-12-29 |  | | Amount gets deducted, after contacting customer care they says that the amount is refunded to my wallet back but it is not available, I recommend anyone trying to do international remittance please avoid it from this application your money will held for a long period. |
| 2024-12-19 |  | | Worst Experience. My first international transaction with the app and it was an absolute nightmare. The money was deducted from my wallet but was not deposited into my account. The customer helpline was always busy. Finally got through after a week. . The money was refunded to my wallet after a deduction of 300 riyals for no proper reason. Customer service too bad no response at all. |
| 2024-12-18 |  | | Don't use this app. Dont even use this app for money transfer, if succeed no problem. If having trouble, they heven dont bothered to respond you. You issue will not get replaced. You will be stuck with your money nowhere. They don't know how to talk to customer. Even if the issue gets settled they will unnecessarily deduct part of the money from your account and then settled. Complete fraud. No controlling body governs it. None of the management even will dare to talk with customers. Total fraud |
| 2024-12-15 |  | | Unable to cancel cash pickup CCS is worst the tone there representatives use to talk I have made email complaint after calling CCS but no response they ask me to wait 5 weeks to resolve my problem at least any other app in KSA tiqmo barq urpay give direct option to cancel if there is anything is wrong but in Alinma pay u can't cancel they have option for refund but whenever I'm clicking it show error and showing status of my transactions available. Pathetic service |
| 2024-12-06 |  | | I am using the app this app since month. Only thing I like about the app is it give good international rates, but that too takes long time to get in remittance. |
| 2024-12-04 |  | | Horrible Experience. My first international transaction with the app and it was an absolute nightmare. The money was deducted from my wallet but was not deposited to my account. The customer helpline was always busy. Finally got through after a week. Guess what. The money was refunded into my wallet after a deduction of 108 riyals for no apparent reason and for no mistake of mine. The lure of a better exchange rate cost me dearly. |
| 2024-12-04 |  | | I’m unable to make transactions using Alimna Pay. I tried transferring or withdrawing money but it didn’t work. I’ve called customer care multiple times, waited over 10 minutes, but always got the response that the agents are busy. Not sure how to resolve this issue. |
| 2024-12-03 |  | | I am very disappointed with the application and customer service. Made transaction, 03 days ago, but until now, the amount hasn't been credited. When trying to contact customer service, they are fully busy and couldn't get in contact. It's better to avoid and use other application. |
| 2024-12-02 |  | | alinma pay is best app but don't send money internationally through alinmadirect because customer service don't answer the phone and you will not receive the money on time |
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