Gyu-Kaku
Start earning rewards with as little as 100 points!
Total ratings
2.24
(Rating count:
557)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App frequently reports device compatibility issues, claiming that devices are tampered with.
- Many users experience errors when attempting to log in or reset their passwords.
- Points often expire quickly, sometimes within 48 hours, causing users to lose accumulated rewards.
- App is slow, buggy, and crashes regularly, leading to frustration.
- Poor customer support with no response to email inquiries.
Most mentioned
- Device compatibility test failure messages.
- Issues with logging in and password resets.
- Points expiration causing loss of rewards.
- App crashes or does not load.
- Lack of support or response from customer service.
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User reviews
Recent rating average:
1.80
All time rating average:
2.24
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-08-14 |  | | App says my s24 ultra failed the compatibility test and my phone has likely been tampered with, therefore the app doesn't work on my NEW phone. Previously had this app on my s22 ultra too and it would show the same message but if I quit the app and restarted it, it'd start working again. But on my new phone it just plain doesn't work anymore. The message is annoying too. Like, what's up with that second line? And, why can't they just get the app right if they want customers to engage with it?! |
| 2024-08-13 |  | | **Update 9/13/24** app has updated and problem solved same as everybody else, can't open the app for to "failed compatibility test" same phone I've had for two years. |
| 2024-08-13 |  | | Sent an email on 8/9/24 in regards to the recent verification error on the app. As of 8/13, there is still no response. Tried logging in from a separate device to no avail. At the very least, perhaps offer an alternative method of redeeming or earning points, such as proving a phone number + web version of the rewards program. |
| 2024-08-13 |  | | Recently had an issue where the app would not work due to a validation error, but it is working perfectly now. |
| 2024-08-13 |  | | Like others, the app has stopped working for me. I didn't know this until I tried to use it this evening. The server I asked about it said that Android wasn't working while iPhones were still working. Also, the points on the bill expire after 48 hours, so I think they owe me a $100 worth of points after they get this fixed. |
| 2024-08-12 |  | | Has an error message "your device compatibility test check failed. Probably your device is tampered." My phone works fine. the app doesn't work well anymore. I want to redeem my points. Fix this. |
| 2024-08-12 |  | | This is one of the few app reviews I've ever written. Goes to show how frustrating it is to use this slow and buggy app. Constantly crashes or claims my phone is tampered with. |
| 2024-08-11 |  | | The latest update killed this app. I enjoy this restaurant and thought the app was a nice feature to add points for a few small perks. Now it just says my device is probably corrupted and closes. I un-installed and re-installed but it didn't make a difference. Naturally I didn't know about this bug until I was about to pay the bill. Just annoying 😑 |
| 2024-08-11 |  | | Won't let you open the app. After accumulating points in the system , it doesn't matter what you try and do , error message won't let you access the app. Ate there last night, but this was very upsetting |
| 2024-08-10 |  | | This app used to be a functional one that I could launch. Now it just keeps warning that it's compromised and I know I'm not the only one. How am I supposed to redeem points if it doesn't work? At this point, it just feels like bloatware on my phone which sucks bc I love going to gyu-kaku and using/gaining points. But now I can't do that if it won't even let me past the launch page. |
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