OTP SmartBank
Using OTP Bank’s application you can access services of OTP Bank
Total ratings
4.23
(Rating count:
80,233)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Uses fingerprints for authentication
- Makes life easier from a transactions point of view when it works
- Good clean app overall, with improvements noted in usability
Cons
- App is extremely slow and unreliable
- Frequent errors related to network connection and communication
- Mandatory re-registration after updates
- Lack of effective customer support and communication from developers
- Limited language options for transaction statements
Most mentioned
- Issues with slow performance and login problems
- Frequent re-registration needed after updates
- Communication errors despite having an internet connection
- Need for English language support in transaction statements
- Cumbersome and tedious authentication process
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User reviews
Recent rating average:
1.40
All time rating average:
4.23
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2022-06-22 |  | | Used yesterday, stopped working today. Wanted me to create a new kind of login, use a newer app. Very annoying when you just want to use it and have to spend half an hour in the night on nearly re-register, give new pin codes of 6 characters - to save it in secure places to remember, biometric identification, etc, shame on you OTP. I hate you. hate hate hate |
| 2021-12-03 |  | | I have quite a few problems with the design. To begin with, the app is called SmartBank, so I can never find it, as I'm looking for OTP SmartBank. It's a small issue, but it's one I run into every single time. Then, logging in was always a pain. And approving online payments even more so. It was so much of a hassle I kinda gave up using it. |
| 2021-07-02 |  | | Please explain what is happening? I can not even sign in because the app displays an error that my network is not appropriate. What do you mean by that? I and several others have this error for days and there is not even a single message that you are trying to fix this or that we should use an other app or anything. I work in development too, you attitude is the "not appropriate" not our network :D. Seriously. Fix this issue or communicate. |
| 2021-07-01 |  | | I have experienced a bug and when I contacted customer service they told me that probably my internet provider or router has an issue. I got this error: "Communication error! The selected WIFI network is inadequate for using SmartBank." However, I was on MOBILE data. NO WIFI involved. Still, the customer service was sure about me having problems with my internet provider... 😅 (I had 4G and maximum signal) It would be much better, if there would be a direct contact to the developers... |
| 2021-06-30 |  | | Nevertheless I like the app, but I can't oversee the fact it has a significant bug. Anytime anyone manages to crash it down (one can do so by getting to open it without Internet), they need to literally re-register their device. I missed my train to work because of this... And this is not the first time. |
| 2021-06-10 |  | | Not very English language friendly app. For instance, the transaction records/statement are only in Hungarian. Also, it keeps askiy for the update regularly, which is of no problem if we don't have to register again everytime it is updated! |
| 2021-04-23 |  | | Pretty much useless for international clients of the bank. It would be great to have the option to execute SEPA payment(outside of the bank). Without this feature app seems to be pretty useless since you can check only your balance. It would be great to have this frature in the app,since internet banking is not working.pretty often and i am waiting for the confirmation sms for transfer - and it never arrives(regardless of web browser). |
| 2021-04-01 |  | | I need to edit my review. The app mecame slower, the authentication became tedious, mist of the times doesn't even work, and anytime i try to log in, 8 out of 10 times it just say "Error in communication! Check your internet connection!" while I AM CONNECTED to the internet. The in-app authentication became so annoying, most of times i can't order food with my card, because it doesn't work! Please do something... |
| 2021-04-01 |  | | Awful banking app and also a rubbish banking experience. The app is extremely slow and the language used is so clunky it makes even simple tasks a hassle. Then on top of this, you are charged petty fees for anything you would normally expect for free from a bank, like you have to pay to receive notifications(???) and other things which are really basic things to expect from an app. I can't believe OTP is making its money from these pointless little fees, it's like they're there just to annoy. |
| 2021-03-11 |  | | -Absolutely useless for any real time transaction approval. -SLOW = If you are lucky then it just takes ages to log in. (>5 min) -UNRELIABLE = If you are unlucky then it will take a very long time to log in AND then deletes your whole profile. -FAULTY = And No it is not a "temporary issue" since after one or two uses you ALWAYS need to completely recreate your profile because of the constant profile deletion issue. (Re-registered and Recreated my profile at least 5+ times so far) |
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