My Aetna Supplemental
This app makes it easy to manage your benefits wherever, whenever you need to
Total ratings
3.68
(Rating count:
222)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App is unreliable and often does not work.
- Users experience login issues frequently.
- App is slow and has many bugs.
- Difficulties with filing claims through the app.
- Customer service is lacking and not responsive.
Most mentioned
- Login errors - users unable to log in or being redirected back to login screen.
- App freezing and slow performance.
- Unsuccessful registration attempts.
- Claim filing issues and lack of accessible information.
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User reviews
Recent rating average:
1.40
All time rating average:
3.68
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-28 |  | | Does not work. When trying to retrieve my login, it is erroring with a "unable to make API request". |
| 2024-10-28 |  | | I never really used it. I downloaded it, checked it out, and never used it again in almost a year, so I let it go. |
| 2024-09-22 |  | | I can't even register, just get an error screen. Guess I'll have to delete it and use the website. Can't believe a company as large as Aenta can't have a better app. |
| 2024-08-26 |  | | It don't work properly for me keeps saying can't find my records when I already have a profile that I access thru website |
| 2024-08-25 |  | | last few months app just isn't reliable the tell you to down load it for supplemental but every time use it is either company's excuse why never respond or pay out it's benefits amount with in there time line or app just that horrible they shouldn't suggest it. but seems it only works in there favor for why they do t follow own guidelines. |
| 2024-07-12 |  | | App is terrible tried to put claim in and got no where with it. The insurance is the same... no help! They tell you to use the app |
| 2023-10-18 |  | | App freezes when it does finally open. You can't view any details on claims, even if you enable pop-ups on your phone. Website isn't much better!! |
| 2023-06-20 |  | | horrible. app is slow, pages are buggy, and the only thing I need to do is file a claim which doesn't work. the customer service is terrible. their employees don't speak English. no one has ever gotten back with me on my emails and they owe me 5 months worth of medical coverage bills and refuse to give me information as to when I will receive my money |
| 2023-03-27 |  | | I can't log in on the app or website. I put in the username and temporary password sent to my email and I am still denied access. |
| 2023-03-12 |  | | Use the website. The app loads maybe 1 out of every 4 times I try to use it. When it does load, you get basic info on your claim. It won't show you anything that has been done, such as uploading documents or correspondence. |
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