Aetna Health

Manage your health care in one easy place

Aetna Health

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View on Google Play Store

App stats

By: Aetna Inc

Users: 2,586,516

11.05K

Rating: 4.59

(94,424)

54 new ratings

Version: 7.20.0.73712-prod (Last updated: 2024-11-25)

Creation date: 2017-12-31

Email: Ae*****@aetna.com

URLs: Website ,Privacy policy

Permissions

Location: approximate location (network-based), precise location (GPS and network-based)

Camera: take pictures and videos

Other:

receive data from Internet
view network connections
full network access
run at startup
reorder running apps
prevent device from sleeping

Ranking

# 32,878 ▲ 21

Other rankings

#7 in Medical (Free) ▲ 3

Other platforms

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Not available on Edge

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App summary

Analyze keywords

Take charge of your health and benefits in one easy place

The Aetna Health app helps you stay on top of your health. All when and where it works best for you, 24/7.

Manage your benefits

With just a few taps, you can:
• Access your ID card
• Track spending and progress toward meeting your deductible
• Check on your Health Savings Account, Health Reimbursement Account and Flexible Spending Account
• View your plan summary and get coverage information
• See claims and Explanation of Benefits
Connect to care

Plus, it’s easy to:
• Find in-network doctors, facilities and other providers
• Search for MinuteClinic locations and services (inside select CVS Pharmacy and Target locations)
• Schedule MinuteClinic appointments
• Talk with a doctor anytime by phone or video, and more

Keep in mind
• The app is available to most Aetna members. And the features may vary, depending on your plan.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Easy to find providers, especially in-network labs.
Ability to see insurance cards and deductible information.
Good health benefits and rewards offered by Aetna plans.

Cons

Frequent technical issues preventing sign-in and access to features.
Poor navigation and user interface, making it difficult to use.
Inability to view detailed claim information and access EOBs.
Long login times and confusing search functionality.
Overall app performance is slow and unresponsive.

Most mentioned

Technical issues with logging in and accessing the app.
Difficulty in navigating and using the app effectively.
Problems with viewing claims and accessing EOBs.
Glitches and bugs affecting app functionality.
Low user satisfaction due to frustration with app performance.

User reviews

I haven't been able to sign into the app for over a month. It always just says "technical issues" . Can't get into the member website either. I cant access my insurance cards or anything. I dont know whats happening but this is extremely frustrating. I've tried numerous different browsers. Un-installed and reinstalled. Can't get into anything. If I could give this zero stars I would because this is absolutely ridiculous

Shayla Post, 2024-09-08

This app is too glitchy. It kept looping back to the sign in page even after I had already being logged in for a few minutes. Everytime I clicked on the Teledoc option, it would circle back for me to log in instead of redirecting me to the Teledoc portal. I disabled fingerprint authentication, cleared cache and everything I can think of to help, but it still doesn't seem to work properly.

Karla Morgan, 2024-08-13

A fairly limited and clunky app. You are able to find providers, set health goals, view claims, and see total plan spending, along with a few other misc things. It is missing some key features. Some of the shortcomings of the app include the lack of a dark mode and the inability to pay providers for a claim in the app or on their site (this used to be available on their site). The app UI works but could be improved. A way to estimate the cost of care for health services would also be helpful.