Louisville Metro311
Submit service requests to Louisville Metro Government and get realtime updates
Total ratings
2.64
(Rating count:
81)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great service provided by 311 for resolving issues.
- Faster report submission compared to calling Metro 311.
Cons
- App frequently crashes or fails to load.
- Inconsistent functionality with features like map and date selection.
- Reports and complaints often remain unaddressed or without updates.
- Difficulties logging in and the app not recognizing addresses.
Most mentioned
- App will not open or crashes on launch.
- Loading screen issues when starting the app.
- Problems with reporting and submitting issues.
- Features are broken or not working as intended.
Upgrade to see all 20 reviews
User reviews
Recent rating average:
1.10
All time rating average:
2.64
Upgrade to see all 20 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-07-31 |  | | The app features won't work on my phone, when I try to select a date it won't pull up the calender. Or let me select at all. |
| 2024-06-21 |  | | Just downloaded this app, search features don't work at all, the calendar for searching for dates is blank, no pins appear when searching for report on the map, and the app error reporting service on the app also doesn't work when I tried to report these bugs! |
| 2024-04-29 |  | | I would love to give this a 5 Star review but as of lately the app will not even open. I submitted an Email but didn't have the option to include a picture, which needs to be done in alot of instances,. I hope someone reads these reviews, and fixes the issues. Many of us love this town & care what is going on & how it looks, etc. But when the ppl that are suppose to take care of it don't care, what are we suppose to do? Should we all just call the Mayors office? |
| 2024-03-01 |  | | I couldn't get past picking a location/address for my issue. How to reproduce: Go to the map for picking your address. Center the pin on your address. Now what? Clicking the checkmark does nothing. Clicking back takes you to the list of issues, effectively erasing your address. |
| 2023-05-08 |  | | I am trying to report a car parked in front of a fire hydrant, and the app is saying that the location is outside of the service district. Update: app crashes on launch Update: app will literally not even open, crashes on launch. Update; app will open but freezes on infinite loading screen. Edit: does not load or open on Android phone. Cannot report illegal activity. Update: app still will not open, continue to be unable to report illegal activity. The app still will not launch. |
| 2023-04-04 |  | | Awful.... Used to work on Android, but doesn't anymore. Takes months for anything to be acknowledged. Might as well shut it down. For the last year, app just shows a blue dot pulsating but doesn't actually open. |
| 2023-02-03 |  | | Not working at all. Everytime I click on the app it just shows a loading screen and it never loads. Why have an app if it's not working |
| 2022-10-11 |  | | App stalls at loading, then crashes... Being trying to report that our garbage can was dropped inside the truck. |
| 2022-09-22 |  | | Uninstalled and reinstalled app, but it won't get past a loading screen. Update 9/22/22: App still won't work. |
| 2022-07-06 |  | | Unusable. Was unable to create and log in to an account. No error message, just a spinning wheel for half a second then no change. Can't log in through the website either. Absolute trash. |
Upgrade to see all 20 reviews