Hollister Co.
Shop Hollister & Gilly Hicks. Join Hollister House Rewards.
Total ratings
4.78
(Rating count:
95,577)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to browse and find items
- Access to deals and sales
- User-friendly interface when functioning correctly
- Good customer service
- Convenient for shopping compared to using a web browser
Cons
- Frequent glitches and bugs causing the app to freeze or crash
- Problems with the checkout process taking long or getting stuck
- Issues with logging in and connectivity errors
- Repetitive items in product listings
- Frustrating pop-up feedback requests
Most mentioned
- App glitches and freezing issues
- Checkout process problems
- Connectivity and login difficulties
- Overall good browsing experience when working
- Access to deals not available elsewhere
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User reviews
Recent rating average:
2.80
All time rating average:
4.78
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-05 |  | | I love everything about this app, except the store pickup option. I don't know why, but when I went to do a pickup it said I can get it same day, then after I ordered, it changed it to ship to store instead and my "same day" pickup suddenly goes to about a week and a half of waiting. Not a big deal breaker, but frustrating none the less. |
| 2024-04-02 |  | | Such a great app when it works... Extremely glitchy. Constantly has a "wipeout" error message and deletes my cart and won't add some items to my cart. Last night, it put my entire order in Spanish (my settings are entirely in English). The order confirmation email was also in Spanish? Very glitchy. Love Hollister, but every few updates the app becomes extremely wonky. Not user-friendly. |
| 2023-02-08 |  | | Can do better. When it freezes you have to log in all over. Also, when you get out of the app (to make a phone call for example) and come back, it restarts you all over. So you'd have to rebrowse through what you were looking for. It would also be a great help if it let us know if we've bought an item before. To prevent rebuying and refunding. |
| 2022-11-26 |  | | The app is great for browsing and getting quick access to all the deals. But I'm having problem with it freezing and lagging every time I add something to my bag. I even have a hard time checking out because it would just freeze everytime I select a store for pick up. Please fix the lags. |
| 2022-09-29 |  | | I have to give this app 1 star because I am literally unable to use it. It repeatedly asks me if I want to give them feedback when I open it and it keeps returning. I cannot tap items or scroll down because the message won't go away. Even when I answered a survey, the pop-up kept showing up. The interface seems like most other clothing apps, but this pop-up is ridiculous. |
| 2022-02-15 |  | | I really like Hollister products, especially the jeans. I have no issues browsing the app or locating items I'm looking for. The one issue I always seem to have is during the checkout process. It always gets stuck and takes so long to load and most of the time I can't even checkout. I have to browse on my phone/tablet, leave the items in my cart and proceed the checkout from a desktop computer. *the app recently updated and this problem still exists for me* |
| 2022-01-07 |  | | I have been using the app for a while now. I had a great experience never had any trouble on anything but recently the app is getting so irritating every time when I try to check out & want to see the near pick up locations it doesn't let me do anything app gets freeze. I have been trying to for a couple of days but the same thing kept on doing other than the app is great. |
| 2020-06-09 |  | | Out of most shopping apps, this is probably one of the better ones. It's snappy, overall easy to use, and has a nice layout. The navigation at the bottom is kinda confusing with it's grouping of pages and off topic categories. I'm not saying I dislike the Pride Playlist, it just doesn't have a function in a shopping app. Also, an annoying media player widget appears in my notification tray whenever I open the app with the playlist already loaded. |
| 2020-05-15 |  | | I love their clothes ever since I visited their shop in NYC, and the app is really easy to maneuver, so it makes my shopping for cute hoodies even easier than just going to chrome and typing in the website. There are a few glitches, but the ones I've seen was a visual glitch and wouldn't let me skip in their "pride" playlist... oh yea... they have a "pride" playlist. I haven't listened to it much, but it's basically positive music to cheer you on. Although its censored, pretty it's pretty cool. |
| 2020-03-27 |  | | Great experience over all. I've shopped 3 times so far using the app and I found it easy to find things as well as clear prices. I will say if items get down to less than 5 you'll add it and go to check out and it says sold out! Your purchases arrive at the post office and they deliver it the day after. You can track to see exactly where and when it shows up. My purchase though all from the same order has been sent in multiple packages at different times but ahead of time. |
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