e& UAE
e& (etisalat and) UAE mobile app. Formerly named as My Etisalat UAE app.
Total ratings
4.76
(Rating count:
272,075)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Seamless payment experience compared to other apps
- Good services overall compared to competitors like DU
- Certain services like payments are functional and appreciated
Cons
- App is extremely slow and often unresponsive
- Frequent login issues, including problems with OTP and UAE Pass
- Customer support is difficult to reach and often unhelpful
- Problems with managing add-ons and subscription services
- Overall app functionality is unreliable, with many features not working
Most mentioned
- Login issues/errors
- Slow performance of the app
- Customer support challenges
- Problematic billing and add-on management
- App functionality failures
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User reviews
Recent rating average:
1.50
All time rating average:
4.76
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-16 |  | | Manage network doesn't seem to work as it takes a lot of time to open to the point that it's prompting to error. Please fix this dev team. |
| 2024-12-16 |  | | Recharge history details is not proper. Date is incorrect. Edit - This still didn't work and your self support does not have option to fix this. |
| 2024-12-14 |  | | App is horribly buggy. Not just 1 or 2 bugs - with every action there are bugs. One example out of the 5 I have encountered trying to buy a postpaid plan. Try complete your profile? It needs the PIN number to be set. Only it does not recognise the successful creation of the PIN (SMS received advising successfully set). So your Profile remains incomplete. Try to Verify you are human - the picture test pops up with no Verify button. You can click on the photos - and wait ... |
| 2024-12-13 |  | | I am unable to log in, and their support is not helping. I need to pay my bill, but I can't access my account! Why does everything with Etisalat have to be so complicated? Previously, it worked flawlessly & know its horrible experience! |
| 2024-12-10 |  | | this app itself is fine in general. but requiring to re-register via uae pass is silly. being dependent on another app for sim registration is just dumb because apps shouldn't be inter-dependent. now im locked out of my sim and i can't re-register because the uae pass's facial verification isn't working properly 🤷♀️ |
| 2024-12-09 |  | | This company charges you separately for internet and router. My question is, why is it charged separately? How can internet work without router? When I cancelled my contract, they said cancelation fees include separate price for internet and router. I don't understand how can this be the case? |
| 2024-12-03 |  | | They blocked my account with out any reason and cant get my money back.. also there customer service is not professional they are useless.... almost one month i raised a complain but till date nothing happen... also its hard to contact there contact number. Need to call in midnight ao that one can attend the call... your email maybe have problem cos i sent all my documents several times but still they are saying not receive.. useless |
| 2024-12-02 |  | | Previous version of the app was much more user friendly. Now it's like using a windows computer. Way too complicated and filled with unnecessary things for no reason. There's absolutely nothing likable about the app now. |
| 2024-12-01 |  | | It doesn't work, tried reinstalling several times. It just says Link/Delink, but when I open it on a browser in a laptop, it works. |
| 2024-11-30 |  | | The service is really appreciative compared to DU. It's way better and there's no comparison to it. Etisalat proved it's worth. Previously faced a bit of difficulty but now it's one of the best services provided. But please reduce the peice a bit for elife and postpaid plans 😅 |
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