Dialpad

Dialpad is business communications built for today’s workforce

Dialpad

Download

View on Google Play Store

App stats

By: Dialpad, Inc

Users: 409,761

1.51K

Rating: 4.42

(2,316)

11 new ratings

Version: 21.0.0.7 (Last updated: 2024-11-27)

Creation date: 2014-09-30

Email: su*****@dialpad.com

URLs: Website ,Privacy policy

Permissions

Identity: add or remove accounts

Contacts: read your contacts, modify your contacts

Location: approximate location (network-based), precise location (GPS and network-based)

Phone: directly call phone numbers, read phone status and identity

Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage

Storage: read the contents of your USB storage, modify or delete the contents of your USB storage

Microphone: record audio

Wi-Fi connection information: view Wi-Fi connections

Device ID & call information: read phone status and identity

Other:

receive data from Internet
view network connections
pair with Bluetooth devices
change network connectivity
connect and disconnect from Wi-Fi
full network access
close other apps
change your audio settings
control Near Field Communication
run at startup
control vibration
prevent device from sleeping
read Google service configuration

Ranking

# 97,137 ▼ 27

Other rankings

#8 in dial keyword 70 ▲ 2 #13 in fvd speed dial keyword 17 ▼ 4 #30 in phone keyword 91 ▲

Other platforms

Dialpad (v19.6.7)

3.47

(55) 10,000

Not available on Firefox

Dialpad Extension (v0.9.9)

4.00

(1) 6,029

Want to check extension ranking and stats more quickly for other Android apps? Install Chrome-Stats extension to view Android-Stats data as you browse the Google Play Store.

App summary

Analyze keywords

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business.

Features that Matter:

A Single Platform
Calls, contacts, and messages—all your business communications right in the palm of your hand.

Switch Between Devices
Take calls on the go and switch between your laptop or deskphone to your Android device in one tap.

Automatic Note-Taking
With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said.

Rich Contact Profiles
Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM.

Coach From Anywhere
Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Good integration with desktop app and real-time syncing for calls and texting
Useful for managing multiple business lines in one app
Effective for virtual phone system needs
Cost-saving for businesses by combining multiple phone lines

Cons

Frequent bugs and glitches affecting call quality and app functionality
Inability to answer calls reliably on mobile app
Persistent ringing and vibrating even after calls are answered
Poor customer support and delayed response to issues
Inconsistent audio behavior and Bluetooth connectivity problems

Most mentioned

Call quality issues and dropped calls
Bugs affecting app usability and functionality
Frustration with customer support and service issues
Problems with syncing across devices and missing call information

User reviews

TRULY HORRIFIC APP We recently switched from RingCentral for DialPad Ai (which is fantastic). Unfortunately, this piece of garbage is completely unusable. Your calls will go silent any time your phone screen goes on timeout. When you finish a call, the phone number from the previous call remains in the dialer and you have to delete it before making another call....the list of issues is long, especially for an app that is NOT new and used primarily by businesses.

Josh Lewis, 2024-09-20

App is incredibly buggy. Most recent update has broken calls being able to use the microphone unless the Dialpad app is open and screen is on. The moment you turn the screen off or move to a different app on your phone the person on the other end of the call can no longer hear you.

Ben Hartley, 2024-08-26

Garbage app. Since the April update calls randomly drop, intercompany calls don't go through, can't transfer calls from my cellphone and I have to use the app. Get it together or we'll move all 100+ users to ring central. Edit: since the new update, the microphone randomly stops operating. This app is terrible.