Level Home
The Level Home app supports Level Lock, Level Lock-Touch Edition and Level Bolt
Total ratings
1.61
(Rating count:
391)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App is buggy and unreliable.
- Auto unlock feature usually doesn't work.
- Slow customer support response.
- Touch to unlock feature frequently malfunctions.
- Inconsistent connectivity with the lock and other smart devices.
Most mentioned
- The app crashes frequently.
- Users need to rely on physical keys due to app issues.
- Many users experience issues with lock pairing and calibration.
- Inaccurate temperature readings for the thermostat.
- Annoying app behavior like endless loading or self-restarting.
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User reviews
Recent rating average:
1.50
All time rating average:
1.61
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-13 |  | | What's the point of the "calibrate" option, when it's not calibrating ANYTHING use the extension cap to rectify the lock being sunk into the door 1/4". Door looks better but will not lock all the way in,one would think this would be the purpose of the calibration I guess that would be too easy and appear to be too much common sense used. So after 1 hour with customer support, I guess my options are limited with a sunken lock and a useless calibration button. |
| 2024-10-04 |  | | Wish I could give No Stars! This product and app sucks. It just stopped working randomly one day. Changed the battery and no signs of life. Uninstalled app and reinstalled... Lock is completely kicked off and will not re-pair with any devices also no chirps or signs of life during battery reinstall. Customer service is USELESS. They told me to find the serial number inside the lock. If I have to undo my whole lock to find the serial number it's going in straight in the trash. 🤬🗑️🚫👎🏽 |
| 2024-09-12 |  | | Rarely connects to lock for touch to unlock, I have given all permissions possible and have the app pinned to ensure its always on and still it won't work. Yes, I leave the geo-fence area and meet at the prerequisites to no avail. For this price this device should be flawless. Additionally, the lock notifies me that the battery needs to be replaced within 2 weeks of a new battery, yet I ignore it for quite some time and it still works. Absolute waste of money. |
| 2024-08-17 |  | | Worked well for the first few months, but then the auto unlocked stopped working, and after the person is already inside, THEN it unlocks. I replaced the battery and now it doesn't work at all. Very expensive lock that doesn't work via the app, so we're back to using the key, which defeats the whole point of buying this. App suggests firmware update but "update" button doesn't work. Overpriced doorknob at this point. |
| 2024-08-11 |  | | For anyone searching, the last known working version of the app is 1.25.0.26. I have kept app updates disabled and have not had any issues with notifications, auto unlock, touch to unlock, auto lock, passes, key cards, or poor battery life. I do not have the WiFi bridge (came out after I purchased the lock) so do not know if this app version works with the WiFi bridge. I've tried all app updates and consistently revert to 1.25.0.26. You'll have to find it elsewhere online. You know where… |
| 2024-07-20 |  | | Now the level app auto unlocks for you. Before there is no time limit how long you need to be away for the level lock to unlock. Now you have to be away for a minimum of 10 minutes then come for level lock to unlock. I get it you added in. Very very very inconvenience when both hand are full. I have to drop my bag to get the key or reach out for my phone to unlock the door. |
| 2024-07-04 |  | | Support is slow. Took 10 days after the first email to hear from support. I have them the info they needed and now it's been 7 days of silence. Thermostat is not accurate in temperature or with adjustments via the app. Thermostat doesn't kick in until 2-3° past the set temp then my unit runs all day trying to catch up - very efficient. |
| 2024-07-02 |  | | My apartment building switched from Vivint to Level and the experience has been very negative. The lights are not responsive, the app provides the wrong temperature (says its 30 degrees in my apt when it's 70), and this it fails to integrate with Google home every time I attempt. I didn't recommend this product. |
| 2024-06-26 |  | | Disappointing and Unreliable! We've been using the Key Level app for a two years now, and I am extremely disappointed. The app is riddled with bugs and crashes frequently, which makes it almost impossible to use. The interface is clunky and outdated, and it takes forever to get into our house. We are back to using our door key! Go figur! |
| 2024-06-17 |  | | Was fine at first, but after I tried to activate my lock, the app does nothing but instantly crash. Fortunately my wife has an iPhone and the iOS version seems to work fine. This is incredibly disappointing for an expensive piece of hardware that advertising cross-platform functionality... My advice is to stay away from this product unless 100% of the people you want to use it are on iOS. |
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