Express Plus Child Support
Services Australia Child Support mobile app
Total ratings
3.00
(Rating count:
934)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly when it works
- Stores all necessary information in one place
- Ability to upload required documents
Cons
- Frequent login issues and app crashes
- Service temporarily unavailable messages
- Lack of updates and bug fixes
- Poor customer support and response to issues
- Long wait times on phone support
Most mentioned
- App not working for months
- Constant 'service temporarily unavailable' errors
- Reinstallation does not resolve issues
- Request for updates and technical fixes
- Frustration with functionality compared to previous years
Upgrade to see all 23 reviews
User reviews
Recent rating average:
1.10
All time rating average:
3.00
Upgrade to see all 23 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-11 |  | | App doesn't give notifications when Child support agency places a letter for your consideration in your personal inbox . Even when app settings allow notifications. When communicating this to the agency was told unprofessionally that I needed to check every day wich is a blant lie. Users beware of this and hopefully you'll not get caught out. |
| 2024-12-04 |  | | Has to work to have an experience!! Please fix this! Don't want to waste 6 hrs on the phone waiting to talk to someone!! |
| 2024-11-28 |  | | Terrible update. Can't login now. Very annoying. Click on login, then won't load. Fix it please. We need this app! |
| 2024-11-14 |  | | Hasn't worked for months. Uninstalled and reinstalled with no luck. Page/app just won't load. |
| 2024-11-04 |  | | Garbage... 'account suspended' message every time upon log in. Wish it meant I didn't have to make payments! |
| 2024-11-03 |  | | Digital ID doesn't have passwords. I can't log in !!!! |
| 2024-10-29 |  | | Doesn't work anymore. Was fine when it did work, basic but got the job done. Please fix. |
| 2024-10-22 |  | | I am writing to express my concern regarding the persistent technical issue with the sign-in process that has been ongoing for approximately two months. Despite multiple attempts, I am unable to successfully sign in and am continually met with a spinning loading indicator. I kindly request that this matter be addressed promptly, as it has significantly hindered my ability to access and utilize the platform effectively. The prolonged duration of this issue raises concerns.. stop slacking off. |
| 2024-10-18 |  | | app rarely updates, at times doesn't even open and don't receive any letters or statements. |
| 2024-09-12 |  | | useless app, I still end up having to call someone and sit on hold for 30+ minutes whenever I need to update something and it's as good as the robot answering the initial call the app needs an update but so does the whole outdated system |
Upgrade to see all 23 reviews