Cinépolis
Cinépolis® now enters the best cinema experience in the palm of your hand!
Total ratings
1.50
(Rating count:
196,513)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Allows purchasing tickets online, providing convenience for users
- Offers schedules and information about movie screenings
Cons
- App fails to load or gets stuck on the loading screen
- Inconsistent functionality with payment methods, leading to transaction failures
- Country restrictions prevent access while traveling outside of Mexico
- Lack of effective customer support and communication in English
Most mentioned
- App not loading or stuck on the logo screen
- Issues with payment processing and transactions
- Frustration over the app's inconsistent performance
- Users unable to access the app when outside of Mexico
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User reviews
Recent rating average:
1.20
All time rating average:
1.50
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-05 |  | | The app will not load on my phone. I have tried several times to uninstall and install it but it does not work. |
| 2024-11-13 |  | | App doesn't open. Constantly blinking logo. Unfortunately there isn't a zero star option |
| 2024-10-29 |  | | I've noticed this app does not load if I'm near a Cinepolis, outside of Mexico (USA) or if I'm using my roaming data (LTE provider is from USA), it only works if I'm connected via wifi in MX and this makes it frustrating and inconvenient to even have/use. UPDATE: Now the app does let you login nor add your rewards card without a login, it just keeps getting worse. |
| 2024-09-28 |  | | I downloaded this app 5 times i can't use it for some reason dont working is any idea how i can downloaded to used |
| 2024-09-16 |  | | App just sits on the loading screen forever and never actually loads. |
| 2024-09-10 |  | | ***Edit: There is apparently a Cinepolis USA app (that for some reason doesn't come up when you just search "Cinepolis" in the app store), and it seems to actually be functional. Just a heads up for any other USA users. For more than a YEAR, the app just sits on the loading screen forever and never actually loads the app. Completely useless. How a company this size can't even fix this and have a functional app, after it being a known issue for *SO* long, I can't possibly understand. |
| 2024-09-08 |  | | It doesn't work at all. Won't even open the app. Edit: 1 year later from original review and it still won't get past the initial load screen. |
| 2024-09-05 |  | | I see lots of people having the same issue of not loading pass the C, what work for me was using a vpn and use Mexico as country and it loads perfectly. I know is annoying but i hope it helps. |
| 2024-09-05 |  | | The app never fully loads. I looked at the reviews. Everyone is having the same problem. Cinepolis is responding, but only in spanish. To English comments. Thanks in advance, Cinepolis, but I'm not going to reach out to your email in spanish. I'm sorry. |
| 2024-09-05 |  | | App doesn't work at all. I've tried it a few times and like others are saying, it just won't load up past the logo screen. |
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