Smiles:Food,Grocery,Lifestyle
Smiles UAE brings to you lots of deals and rewards.
Total ratings
4.24
(Rating count:
165,677)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great offers and deals
- Highly responsive customer service for some users
- Reliable delivery on time for some orders
Cons
- Unreliable service with frequent delivery and order issues
- Poor customer service with lack of empathy and delayed refunds
- App crashes frequently and has usability issues
Most mentioned
- Delayed or incorrect deliveries
- Refund issues and poor handling of complaints
- App performance problems including crashes and slow response
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User reviews
Recent rating average:
1.80
All time rating average:
4.24
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-11 |  | | I had a worst experience with them yesterday, they wasted my money and my 4 hours also on night, at the end i didn't get the food also. Yesterday they played very big drama. This is first time experience from them, so keep that kind of fraudulent. I ordered KFC through this app, but i didn't get the item also i lost my money, thier represented peraons are also a big drama actors, and their manager also. Too many times they promised to call and clear it, but untill now he didn't call me yet |
| 2024-12-11 |  | | The Best Online Food Delivery App! Smile truly stands out among food delivery apps. The offers are unbeatable, with amazing deals available every single day. You can always count on getting the cheapest food through this app. The customer service is excellent, with a highly responsive and helpful team that addresses concerns promptly. Delivery is always on time, with no delays. Highly recommended for anyone looking for great value and reliable service! |
| 2024-12-04 |  | | Unreliable service. Thank god they are not in pharmaceutical delivery, or else patients will never receive the medicines on time. I had made an order and waited 3 hours to get it delivered. I contacted customer support 3 times, and they assured it was on the way. But they just closed the status saying food was delivered. And gave a coupon as an apology. No empathy towards customers. It's all about slapping a voucher and expecting us to be merry with it. There are other efficient services. |
| 2024-12-04 |  | | More than 1 month of continuous followup and i still am not able to get my refund for transactions incorrectly charged to me... And more frustrating is that no one bothers to call and upon followup they try to pin the blame on the customer somehow... Possibly the worst customer service i have experienced.. Wish there can be a 0 star rating |
| 2024-11-25 |  | | Update 2: the app is back to work after turning off the vpn and I chaged the rank Update: until today still not working and no action from app developer After the latest updat, the app stopped working completely. The app is poorly built. Many crashes. No order status update. Very Very slow. Problems with keyboard use. Grocery order doesn't show the count numbers of the item quantity. On top of that, the worst customer services ever. |
| 2024-11-23 |  | | I order few items from smiles when i received my delivery few of items was missing and after that i spoke to customer service about my refund they said they transfer to my account since 27 October 2024 i am following up with them on daily basis they are saying they refund already from there side but i am not getting my money back until now 3rd class service 3rd class customer service and they are eating peoples money until now i didn't get back my refund please guy's don't use smiles thanks |
| 2024-11-17 |  | | Something terrible went wrong. When you making order the app cause dedication from the used card and the transaction will be always pending. In the app the silly message appears ( oops Something went wrong ) and the order will not be placed while it cause pending in the card used. Causing one of my cards to be blocked because mysterious transaction. The customer support is no use and they will just tell simply call the bank to check why it's deducted. Very disappointing. Something really bad |
| 2024-11-14 |  | | I placed a food order through Smile, which I canceled immediately. The representative initially said the order couldn’t be canceled.it eventually was. I requested a refund, which should take 5 days, yet since my cancellation on October 26, I haven't received it. I've contacted Smile support multiple times through chat and email and provided my bank statement, but there’s been no response. I've also received more than five calls from Smile, but no action has been taken. |
| 2024-11-13 |  | | I am writing to express my outrage and disappointment with the appalling service I experienced using your app. The series of events is nothing short of astonishing. |
| 2024-11-11 |  | | Please don't go in for smiles grocery shopping ..its not worth your time or money..the customer care is also not very cooperative .they can easily cancel your order too without trying their best to keep up the time schedule |
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