Discovery
The Discovery app provides a convenient way to access your information
Total ratings
3.36
(Rating count:
38,406)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- Terrible user interface and navigation
- Frequent crashes and loading issues
- Inability to sync with external health apps (Samsung Health, Strava)
- Authentication errors and login problems
- Bugs that hinder earning rewards and claiming functionalities
Most mentioned
- Poor user experience and unfriendly interface
- Technical difficulties and bugs
- Inability to access desired functionalities
- Frustration with app performance and stability
- Poor integration with external apps
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User reviews
Recent rating average:
1.20
All time rating average:
3.36
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-24 |  | | Still the worst app I've used. Exercises don't sync which results in a streak break. Unless you constantly monitor the app and delink Samsung Health after every workout you are arbitrarily penalized only to receive a reply from costumer support to uninstall and reinstall the app. This is really demoralizing considering you have to pay for Vitality and the price of Medical aid increasing yet this app has never worked from day one. |
| 2024-11-23 |  | | Terrible user interface and terrible service. Never able to find anything quickly. Waste many hours between the app, website and customer care trying to find relevant information. Clearly Discovery's deliberate strategy is to keep us in the dark. Nothing can be this bad accidentally. |
| 2024-11-20 |  | | The app is very badly designed. It is not obvious where to navigate to get things done. I have to phone Discovery to "fix bugs" to get things done. There are two places to click to access Vitality and each has different functionality. |
| 2024-11-16 |  | | This is truly the least user friendly app ever made. Finding anything is a pain, every time. It is organised and laid out so badly, I cringe every time I need to do anything on it. Nothing is intuitive and everything takes way too many steps. Instead if easily finding how many times I've been to gym, I need to navigate around all the attempts at selling me all the discovery products. Come on, Discovery, surely you've got money to hire a competent app development team. Your app sucks! |
| 2024-11-13 |  | | I've tried across multiple devices but both via the app and website, it is impossible to change your healthy foods vitality rewards partner as the prompt confirming my decision does not appear. There are no FAQs and no other means to effect this. I am currently missing out on a ton of points and cannot take advantage of the newest loaded partner discounts. |
| 2024-11-12 |  | | Terrible app, doesnt load Vitality rewards or anything related to Vitality. Have phoned, sent whatsapp, reinstall, sent emails - still not working. Extremely frustrating - would expect more from a Discovery app Continuosly locks sign in for no apparent reason, then have to create a new password |
| 2024-11-12 |  | | I have been using Discovery since January, and during this time, I've only been able to log into the app twice, every time it's either a technical difficulty, it will stay on the loading screen for hours to log in or an unexpected error, even my comment wouldn't load..🙁 |
| 2024-11-06 |  | | Biometrics doesn't work and it doesn't store login details, so good luck if you don't use it on a daily basis. BTW, it also doesn't allow you to scan QR codes and the built in document scanner is trash, so take a photo first before starting the LONG and DIFFICULT process of submitting a claim (aka asking Discovery to do their job). How the heck am I supposed to let you know? Your terrible app won't allow me to contact you! And now I can't submit a claim at all! |
| 2024-11-05 |  | | Update: I originally reviewed this app 4 years ago and since then nothing has changed, this is still one the worst designed and frustrating apps to use. A big company like Discovery should be able to do much better. Original: App constantly crashes, freezes and doesn't load content. When it does work it's slow. But you're forced to use the app as it's the only place to access certain functionality. |
| 2024-10-10 |  | | Honestly as much as I know we need this app, it's probably one of the worst ones around. Especially where it comes to the user. The navigation is trash, the user experience is trash and the UI is trash. It's confusing trying to find let alone load anything |
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