HiRoad® Car Insurance
Telematics car insurance app that helps you save money with good driving
Total ratings
3.07
(Rating count:
458)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Provides car insurance coverage
- Initial user experience was satisfactory
- Great for users who want to track their driving habits
Cons
- Frequent app bugs and issues
- Inaccurate trip logging leading to increased rates
- Poor customer service
- Mandatory app engagement to receive discounts
- Difficulty in accessing policy documents through the app
Most mentioned
- Problems with trip confirmations and logging
- Issues with increasing rates despite safe driving
- Customer service dissatisfaction
- App performance and functionality problems
- Concerns about accuracy in driving data affecting discounts
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User reviews
Recent rating average:
2.30
All time rating average:
3.07
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-30 |  | | I've only used this insurance for several months. So far it's OK. I've had medical issues so have not been driving much. I'm feeling a bit better and will have my life back soon. Engaging with the app gives me something to do waiting for the doctor. Other than that not to many people are excited about insurance. One more expense in this material world. |
| 2024-09-19 |  | | They terminated my insurance permaturly after I had already paid for the entire month. Do not reccomend! |
| 2024-07-25 |  | | My experience with HiRoad has been nothing short of a nightmare. Their customer service is abysmal, consistently giving me the runaround and refusing to address my concerns. The most egregious issue is their practice of charging me for trips not taken in my personal vehicle. Despite multiple attempts to resolve this, they won't allow me to log or review my trips accurately. Their claim that I'm saving 20% is laughable |
| 2024-07-10 |  | | My battery settings are fine please stop reminding me. I wfh and don't drive as much anymore. You should have a way to report that your driving less than normal. |
| 2024-07-08 |  | | Very hard to apply whether driving or not. I drive for work and have had SO MANY trips I mark as not driving, and they still show up as I'm driving. Constantly getting dinged for it. I work in emergency services so I have to drive over the speed limit often, weird hours, and against road rules at times. Shouldn't be this hard. |
| 2024-07-07 |  | | Lately my road trips haven't been showing up on my app?? When I'm driving . I'm doing the same speed and for some reason my bill keeps going up for the last three months...So what is the problem with this ?? Why isn't my distance on my app showing up to where I'm driving ?? Thank you |
| 2024-02-16 |  | | The insurance is great but unfortunately I can't say the same for the actual app. It doesn't work at all. I mean I can open it and that's it. Nothing loads and some things don't even do anything when I tap on it. I was trying to pay my bill early but the button literally did nothing. I bet you they'll automatically take it out my account in 3 days though.... |
| 2024-02-03 |  | | Most I've paid for insurance in a long time. They want you to engage with the app in order to get the discounts. Who has the time or desire to engage with an insurance app. Won't be keeping much longer. It was ok at 1st, but after awhile it stopped giving me the discounts it gave the month prior. I'm 44, don't speed, havnt been in accident in decades, drive mostly to the same spots with a few variations, pretty decent credit score ( over 700 ) and they still charge close to 2000 a year for me. |
| 2023-12-14 |  | | Have a great experience insurance wise, haven't had to use it yet but from my research I feel I made the right choice. My only concern is that policy documents are not viewable from the app. I printed my card out and put it in the glove box in case needed, and then when I need to view the documents outside my car I go to the website, but would be nice if I could open them from within the app. If this is fixed I'll up to 5 stars. |
| 2023-11-14 |  | | I am having the same issue with no new rides to confirm. The app shows that it's active every time I get in the car, but when I try to confirm rides, it says that I haven't had any rides for the last 30 days and my payment is not reflective of my driving. I thought that the app was learning my driving schedule and patterns and automatically reported them without me having to confirm them. But this doesn't seem to be the case. I hope that I am able to resolve the issue soon. |
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