U.S. LawShield
Concealed carry insurance
Total ratings
2.87
(Rating count:
143)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great service provided by U.S. LawShield
- Highly recommend their legal services
- Service quality is unmatched despite app issues
Cons
- Login issues: credentials work on the website but not in the app
- App is not user-friendly and lacks provisions for existing members
- Nonfunctional features making it difficult to access membership details
- Long wait times for customer support
- Cumbersome initial setup and lack of clear instructions needed for existing members
Most mentioned
- Login problems with the app
- App is broken or nonfunctional
- Frustration with the user experience
- Need for improvements and bug fixes in the app
- Concerns about overall service due to app issues
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User reviews
Recent rating average:
1.30
All time rating average:
2.87
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-14 |  | | I can login online through a web browser, so I know my password is correct but the app insists it's wrong. I've gone over and verified my email and password multiple times and it still insists that the password is wrong. |
| 2024-10-02 |  | | Can't login. Same use/passwd as web. Even reset password. For what it's worth, website isn't same as it use to be. Can't add remove coverage. Plans look new so now I'm not sure what I have anymore. |
| 2024-09-16 |  | | Can no longer access my account using the app because it fails to login with the correct credentials but those same credentials work fine on the US Law Shield website. The app is useless. |
| 2024-06-07 |  | | I am currently unable to see exactly what my membership entails nor able to change or add things to it. As well as I am unable to access the guides within the app at all. I would appreciate it if these issues could be addressed. Thank you |
| 2024-04-02 |  | | Nonfunctional. I see from other reviews from last year that US Law hasn't cared enough about their app to fix it. In April of 2024 I'm getting the ole "wrong email or password". It's kind of pointless to have an app that doesn't work. Makes me question the whole operation. |
| 2024-01-26 |  | | App leaves little to be desired...also does not have the big feature they sold me on with "switch on and off coverage" to add stuff you can but to get rid of it...you have to call in. The app also give none of the info about laws or anything of real information...its a necessary thing if you have an LTC but the customer experience is lacking. |
| 2023-11-04 |  | | Forced auto payment. I tried clicking around to turn that off and can't. When I called for a support I sat on the phone for an hour on hold before the line hung up. |
| 2023-10-14 |  | | Sigh, it's not up to date like it is on a website. Honestly it's an area that needs some help. I don't use a computer but strictly my phone. You've got a great product. I shouldn't need to buy it again for it to work. Honestly did I mess up by buying coverage from you rather than your competition? Not having a login work is bad, and the constant sell of membership to members is lazy, like one who forgets to load their weapon or can't keep a finger off the trigger. Get it together guys. |
| 2023-09-24 |  | | Great product, but this app is sub-par. Most screens are redundant "become a member" options that are not needed unless it's your first time on the app. Definitely needs some work. |
| 2023-09-09 |  | | Password doesn't work. I logged into the website no problem. I used the same password on the app, and I can't log in. Garbagio. Uninstalling. |
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