Trendyol - Online Alışveriş
Shopping & Market & Food Application
Total ratings
4.16
(Rating count:
1,972,717)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Wide variety of products available
- Quality of items is often good
- Some initial deals and discounts were appealing
Cons
- Inconsistent pricing and sudden price increases
- Poor customer service with lack of response
- Frequent issues with incorrect or delayed deliveries
- Misleading return policies and unexpected fees for returns
- Limited language options for non-native speakers
Most mentioned
- Delivery issues, including delays and wrong items delivered
- Poor customer service experience
- Confusing pricing strategies and coupon restrictions
- Problems with the return policy and hidden fees
- Quality inconsistencies in received products
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User reviews
Recent rating average:
1.70
All time rating average:
4.16
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-02 |  | | I was very happy to see trendyol entering Qatar market but I was disappointed due to the following: - The prices are deceiving. They are low while browsing; they get higher in the basket. - They claim large percentage off (including 40% for first purchase), then it only applies to some limited products with very little discount on the total amount. - The prices change too frequently (daily, hourly etc). pros: the prices are still lower than the market (this should be leveraged transparently) |
| 2024-12-02 |  | | Do not pay in advance! If you pay on delivery you may get what you ordered. I paid since two weeks ago two products. The cheaper one it is on it's way. The more expensive one could not be delivered. On customer support 90% of the ones who reply do not understand that I had ordered 2 products. They are from India and reply in English with automatic translator from website. A total scam and mess ! I do not recommend!! |
| 2024-12-01 |  | | I just placed my first order. Scrolling through the app, at times, it froze and crashed. You can definitely improve the filters and categories. For example, i didn't find a category skirt. On filters: i couldn't filter on age/size. The product descriptions are not complete on a lot of the items. |
| 2024-11-28 |  | | I received a completely different brand's product instead of what I ordered and spent over $200. After filing a complaint for a return, I received an email confirmation, but a week later, they claimed the return period had expired without any prior communication. Customer service has been unhelpful and feels like a scam, giving different excuses each time I contact them. I am reporting this to customer care Department. |
| 2024-11-27 |  | | I had one of my worst online shopping experiences, when I ordered a product I desperately needed. The website promised delivery within 5-7 days, but even after a week, there was no update. Initially, I thought it might just be a slight delay, but days turned into weeks, and I still hadn’t received my order.I tried contacting customer support multiple times, but the responses were either vague or copy-pasted apologies, with no clear resolution. This experience was incredibly disappointed. |
| 2024-11-26 |  | | 1. Wasting People time Playing with Emotions Misguiding people. 2. Showing less prices making you happy and when you put the items in the cart the price changes. 3. Don't know what is the logic of showing less prices without publishing terms & conditions. 4. Then when you contact CS they could not explain or justify who is getting those 8dhs 6dhs prices. 5.Either show original price and flat discount why so much complication algorithms. |
| 2024-11-23 |  | | I try the apps twice & I'm really like the product.. It's original & good materials.. But I gave only 3 stars coz this technical issue that happened when I see ads of trendyol on Facebook for example & I like the items but when I click on it it's not take me to the item link it just open the app home page & I have to search for it again |
| 2024-11-21 |  | | Trendyol offers a large variety of products that are usually reasonably priced; however, I dislike the app for several reasons. Firstly, the product description is not always accurate. Secondly, I'm quite annoyed with their confusing and unfair promo codes and coupons. I received a coupon for late delivery and then it just vanished. I have a lot of coin balance but it won't let me use it sometimes. Also, their customer service is non-existent. |
| 2024-11-19 |  | | 2 major problems; first of all, Overuse of plastic eventhough they can easily pack all items at one carton package and wasting our time answering the door for thoudands of times Second problem is its lack of having english language option for foreinors, what if I don't want to search in your language? |
| 2024-11-18 |  | | Had a worst experience. They delivered wrong products, i understand that mistakes can happen but they are simply mentioning they can just refund the amount and the items which i have ordered i have to order again by myself. The cannot able to reschedule the delivery which is not acceptable at all |
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