inDrive - Book a Safe Car Ride
More than a taxi cab app! Easy Ride hailing: Set price & get more as a driver!
Total ratings
4.71
(Rating count:
9,466,702)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Easy to use app with a reasonable fare pricing system
- Ability for passengers to manually input fares
- Good customer service from some drivers
- Flexibility in scheduling and on-demand cab services
- Availability of nearby drivers and the option to choose them
Cons
- Inconsistent and unreliable driver tracking and navigation
- Poor customer support and communication issues
- Frequent fare inflation by drivers, making booking difficult
- Issues with app stability and functionality after updates
- Concerns over driver behavior and safety during rides
Most mentioned
- Customer service difficulties
- Driver navigation and tracking issues
- Fare discrepancies and inflation problems
- App stability problems post-update
- Driver behavior and professionalism concerns
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User reviews
Recent rating average:
2.10
All time rating average:
4.71
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-25 |  | | InDrive service is subpar. but contacting InDrive's customer service is a frustrating and difficult process. Even after initiating a chat, responses from customer service representatives are excessively delayed. This level of service is unacceptable. InDrive should establish a helpline calling system to improve their support. |
| 2024-11-25 |  | | The new call feature is a flop! It is so much more inconvenient and unreliable than calling from our sims. If we are on the go it's hard to rely on the internet to make calls. Please take it away and bring back the previous version |
| 2024-11-24 |  | | After an update, the location shows that the vehicle has arrived its destination but infact is is on the way and need to wait again. Plus the internal calling feature is poor and we do not know the number of driver, it would be great if we know the number which might bw useful incase we miss our luggage or any important items. |
| 2024-11-24 |  | | The app is great, very great service actually, but someone may advise me since the app provides human to human service, and there is no customer support, how may i be able to protect my rights if im using driver or maintainance!! aweful customer service. |
| 2024-11-23 |  | | The company doesn't have any proper tracking or control over the drivers. I recently faced issue, driver came with BluSmart cab demanded extra me money. Doesn't even end the trip. I had an option to cancel after reaching the location and I had to opt that as a result it's showing trip fare is 0. How funny. |
| 2024-11-23 |  | | Tried it for the first. So far, its waaaaaay better app than existing ride-hailing apps. Easy to use the app, there is a notification about the number of riders viewing the ride request and the passenger can choose which rider is the nearest. More importantly, fare price is reasonable. Finally a worthy opponent! Sana di magbago kapag nagtagal. |
| 2024-11-22 |  | | I always enjoy taking rides with InDrive. The manual input of the travelling fare in accordance with the minimum fare amount is the most important feature. AND THE DRIVERS AND MOST CARS ARE AMAZING. INDRIVE IS THE BEST. |
| 2024-11-22 |  | | It showed that the driver will arrive in 5 minutes, but more than 15 minutes have passed and he still has not arrived. And the tracking on the app showed that the driver kept driving in circles as if he does not know where he is going. Would have enjoyed it since it's cheaper than Grab, but the waiting time was just atrocious. |
| 2024-11-22 |  | | Worst in terms of navigation. Never shows the right location of where the driver is, or the right time of arrival for the captain to reach your location. It also always never shows the right route to take to reach your drop-off location. Needs so much work. Bad app development in general. The team needs to work on the app immediately. |
| 2024-11-22 |  | | This app has a major issue with fare rates. Even though I propose a fare that meets or exceeds the minimum rate suggested by the app, drivers consistently double the charges, making it impossible to secure a booking. The whole process becomes unnecessarily difficult and frustrating. The app needs better regulation or a feature to prevent drivers from unreasonably inflating fares. It defeats the purpose of a fair, negotiable pricing system. |
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