LUUP - RIDE YOUR CITY

E-Scooter & E-Bike Share

LUUP - RIDE YOUR CITY

App stats

Version: 1.94.0 (Last updated: 2024-11-22)
Creation date: 2023-06-04
Permissions
Location: approximate location (network-based), precise location (GPS and network-based)
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Camera: take pictures and videos
Wi-Fi connection information: view Wi-Fi connections
Other:
  • receive data from Internet
  • view network connections
  • pair with Bluetooth devices
  • access Bluetooth settings
  • control flashlight
  • full network access
  • control Near Field Communication
  • run at startup
  • control vibration
  • prevent device from sleeping
  • read Google service configuration

Ranking

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App summary

FIRST TIME COUPON [NEWRIDE] FOR A FREE 30 MINUTE RIDE!
[NEWRIDE] Coupons are valid in: Tokyo, Osaka City, Kyoto City, Yokohama, Utsunomiya, Kobe City, Nagoya, Hiroshima, Sendai, Tsu City, Fukuoka and Asagiri

Ride e-scooters/e-bikes at a discount!

"LUUP" is a sharing service that allows you to ride small e-bikes and e-scooters around town from anywhere and return them to the place you choiced. The service is currently available in Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai and Fukuoka! Please use this service for commuting to work, school, shopping, and other places that are a little too far to go on foot!

FEATURES

1. No license required! You can ride an e-scooters if you are 16 years old or older!
You can ride an e-scooter after passing age verification and a traffic rules test.

2. Complete everything from ride to payment with the app
Procedures to use are completed via the app and the ride begins. Payment is also made through the app, so all you need is a mobile phone.

3. Membership registration is free! You can start using it today!
You can use the service immediately after downloading.

4. Small but powerful electric assisted bicycles.
Although the vehicle is designed to be small, it is powerful, and anyone can ride it stably without getting tired. It is perfect for sightseeing or cycling for a change of pace.

5. High-density parking installation in our service areas
Parkings are densely located in the service area, so you can ride right when you want to, without having to walk for a long time to the parking. You can check the parking map from the LUUP app.

AREAS OF OPERATION As of July 2024

Tokyo (Shibuya, Meguro, Minato, Setagaya, Shinagawa, Shinjuku, Chuo, Chiyoda, Koto, Sumida, Taito, Bunkyo, Toshima, Nakano, Suginami, Arakawa, Kita, Ota, Itabashi, Adachi, Mitaka, Musashino)
Yokohama City (Kanagawa, Naka and Nishi areas)
Osaka (Kita and Minami areas)
Kyoto (Kyoto City)
Tochigi(Utsunomiya City)
Hyogo (Kobe City)
Aichi (Nagoya City)
Hiroshima(Hiroshima City)
Miyagi(Sendai City)
Fukuoka(Fukuoka City)
Other areas and nationwide!

HOW TO USE LUUP

You can use LUUP in [4 steps]!

1. Find LUUP parkings around town
You can find parkings on the app's map

2. Use the in-app camera to read the QR code on the vehicle and unlock it
Select the parking point for returning before the ride to ensure the return of the vehicle (
You can change the place during the ride)

3. Start the ride to the destination

4. End riding when you take a photo of your LUUP bikes or scooters parked in the parking and make an in-app payment

PRICE

Prices vary by city and region.

Rates for Tokyo, Osaka City, Kyoto City, Yokohama, Kobe City, Nagoya, Hiroshima, Sendai, Fukuoka and Asagiri are as follows.
Basic ride fee: 50 yen (including tax) + Time fee: 15 yen per minute (including tax)

*Currently, the same fee applies to both e-scooters and bicycles.
*Prices may differ in areas other than those listed above. Please see the LUUP help page for details.

NOTES

- Credit card registration is required.

*The name "loop" is sometimes incorrectly used, but the correct name is "LUUP".

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Convenient service when it works
  • Great idea with quality rides
  • Fun and easy to use, especially in summer
  • Good overall experience compared to public transport
Cons
  • App is slow with long loading times
  • Frequent backend latency issues
  • Glitches that prevent booking and location issues
  • Difficulties for non-Japanese users with registration and app language
Most mentioned
  • Slow loading times and performance issues
  • Backend latency causing frustration
  • Registration problems for foreign numbers
  • Inconsistent app language options
User reviews
app is well designed. simple and efficient

I use Luup often and enjoy the existence of this service, however the app is sometimes frustrating. Main issues are: - Sometimes stations do not load, you can see the background map but nothing else. It doesn't happen often, but enough to notice it and frustrate. - Loading times are slow. Not slow like dozens of seconds, but slow like 3-4 seconds for each step to search, book, unlock, select parking, end ride, confirm lock, send photo, etc. This is tiring especially on frequent short trips.
by Stéfan -, 2024-11-20

Foreign number (roaming) cant be use to verify the sms.
by KeruPug, 2024-11-10
View all user reviews