Мой МТС
Get data sheet and manage services in a convenient interface.
Total ratings
4.43
(Rating count:
4,416,156)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
Cons
- App is only available in Russian, making it difficult for non-Russian speakers to use.
- Frequent app crashes and issues with accessing features.
- Poor internet connection and mobile data service.
- Unreasonable forced updates with no opt-out options.
- App takes up too much storage space for the offered features.
Most mentioned
- Need for an English version of the app.
- Issues with internet connectivity and poor service.
- Frustration with customer support and inability to process refunds.
- Constant prompts to rate the app without option to opt out.
- App's inability to show accurate balance and data usage.
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User reviews
Recent rating average:
1.60
All time rating average:
4.43
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-10-07 |  | | Does not working speed test internet in this app, support team not available, low signal everywhere, very long ping & slow internet everywhere on any phones |
| 2024-09-19 |  | | Do you have English version of MTC?? I couldn't find any options to change the language to English. |
| 2024-06-24 |  | | Kindly asking to provide the English language menu instead of only the russian language. Then, add the English language to the menu so foreigners can use it normally, especially those who don't read russian! |
| 2023-10-15 |  | | Unable to refund an accidental subscription after 3 days have passed. Where is it written? Even the support employee knows not. It just is. When you search for the usual amount of days in which a payment can be returned, a website will usually say 7-10 days at the bare minimum, but apparently any company with a red and white logo in Russia could care less about informing their customers in visible ways. |
| 2023-10-05 |  | | Installed it after i got a message from the provider that my purchase from a card was unsuccessful and there was a link to open to read the full message. Phone has enough memory and isn't old, but the app just crashed. (Also, for god's sake, please do something about the fact that your cell coverage is awful! A couple km out of the city and you lose any kind of connection, much less mobile data, which isn't an issue for literally almost every other provider in Russia. |
| 2023-09-18 |  | | you have weaknesses in your network some time the signal is lost when travelling by train , but you can improve your network by using the fiber lines close to the rail train in big area , also i think the customer service is not bad and can be improved. thanks said Alramadneh telecom expert |
| 2023-03-28 |  | | Unreasonable forced updates. Just a hour ago it was totally ok to open an app and connect to the billing server. It was not old, did not show errors and worked fine. But now when I need to top up the balance after a long conversation the app suddenly tells me it is obsolete and have to be updated. One freaking hour after working perfectly fine. What the hell MTS!? |
| 2022-12-30 |  | | As a local service maybe you are the most expensive company in Russia, I bought your sim from the airport by 1000 ruble and they told me it has unlimited access to the internet .after just two weeks. I surprised that I don't have access to the internet and I can't call .In addition you told me to pay 700 ruble to extend the service. I really shocked from your service as a foreigner who came to Russia at the first time. |
| 2021-08-31 |  | | - The app doesn't work at all after update (shows the message "no internet connection"). How can I fix it and start to use app again? - Takes huge amount of storage space (it does not required for such simple tasks, please reduce used space size from 117 MB to 10MB - this is enough) |
| 2021-06-16 |  | | Annoying fullscreen popup asking to rate the app every time it's opened, no opt-out option, even if you have already rated, it still appears. Mobile daily data limit on some plans can only be checked in the daytime. |
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