Pago
One app for all your utility bills
Total ratings
4.61
(Rating count:
23,130)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Great concept and idea for automating bill payments
- Helpful for managing household bills
- Good customer support experience for some users
Cons
- Frequent synchronization issues with various providers
- Increased subscription costs without prior notification
- Limited number of payments per month without a subscription
- Unreliable app performance leading to failed payments
- Poor customer support experience for many users
Most mentioned
- Synchronization problems with multiple accounts (e.g., Vodafone, RDS)
- Increased fees and subscription costs
- Issues with customer support responsiveness
- App frequently fails to process payments correctly
- Reliability concerns with integrating service providers
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User reviews
Recent rating average:
1.60
All time rating average:
4.61
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-03 |  | | Tried to reach them by email no response...when try to reach shpport in the app it gives an erorr " something went wrong" tried clear cache & data also removing the apo no fix...we.need fix ASAP |
| 2024-10-14 |  | | Promising concept, poor execution and suport. Borderline fraudulent which is unacceptable when managing invoices. Will submit a complaint to the relevant authorities. Invoice appeared to be paid in the app but the supplier did not receive the money. Penalties were applied to the invoice and I almost lost the domain name because it was not renewed in time (supplier was/is a hosting provider). The Support Manager was condescending and passive agresive. |
| 2024-07-30 |  | | App worked great when they first released it. With each update they made it worst. Vodafone account doesn't sync since ages, they did nothing to fix it. Supercom account does not sync, no fix yet. Eon and other accounts get duplicate locations (i got 6 so far) and it is annoying as hell. Compania de apă Someș does not sync.. Today i've cancelled my premium subscription and try looking somewhere else.. really sad guys because you had such great potential 😔. |
| 2023-08-20 |  | | Completely useless now. I live in USA and used this app to pay for my family bills for the last 2 years using a credit card from USA. Suddenly this.month when try to pay the bills it would not work. Deleted the card and tried and added a different one. No luck. Reached out to customer service and the response was that "the card has to be issued in European Union". Really? Out of nowhere. Worked until last month Absolutely ridiculous and frustrating. Will delete my account and uninstall the app. |
| 2023-07-29 |  | | I had premium abonament from a long time. The Vodafone bill was not resolved over one year now. And they increased the cost of the premium from a month to another without telling me. They increased the cost two times in in two months and they just took more money from my card without any notification. |
| 2022-07-24 |  | | The app freeze on welcome screen. Tried clear cache, clear all data, reinstall. No difference although I've been using it for 2-3 years and never had any problems. LE. Indeed the problem is solved and I used the app flawless like before. Really appreciate the fast response and solving of the problem. 5* for devs. |
| 2022-06-14 |  | | Limited app by the developers, instead of paying the bills simply with your credit card you let them take money from you for managing your expenses & giving u perks that you'll never get to use much. There is no proof of pay like barcode/print, just in-app info about the transactions. ??... 👎👎👎 Edit: no, thanks. |
| 2022-05-06 |  | | After a very long time, the Vodafone issue has not been solved and got even worse. The integration almost worked for a period of time with an additional step required every month, but now it stopped working altogether. I removed the account and tried to add it again (as I did last time when it stopped working), but now I cannot even add it anymore... It's a shame, because the app is really useful. I will reconsider my rating after the problem is solved. Thanks! |
| 2022-04-19 |  | | It is the second month I have had this app. First month I could transfer the points from my Benefit account to Pago, but couldn't use the points when paying the bills and had to contact the support team. This month even though I purchased the points over 4 business days ago, I still cannot see the points in the app and I have no estimated date when this will be solved. I will be uninstalling this app after I finally get my points and hopefully manage to pay my bills. Good support team though |
| 2022-04-14 |  | | First time user, tried to pay multiple bills at once. Gracefully failed. Instead of autorize the full amount, they took only 1 bill. Then, app was not working to process my payment (app is showing payment as refused, but bank account said transaction was validated). Conclusion, money was taken, bill was not payed. I prefer to pay them manually in future instead of chasing my money |
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