UW Credit Union

The full UW Credit Union experience.

Total ratings

4.82 (Rating count: 1,989)

Review summary

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • User-friendly and visually appealing design
  • Mobile deposit feature is appreciated when it works
  • Strong security features including biometric options
  • Responsive to submissions like transfers and payments
Cons
  • Mobile deposit frequently malfunctions or is problematic
  • Issues with logging in and app stability after updates
  • Lack of a dark mode or improved visual design
  • Inconsistent support responses and follow-ups
Most mentioned
  • Mobile deposit issues
  • Login problems and app stability
  • Desire for improvements in design and usability
See reviews for UW Credit Union on Google Play Store
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User reviews

Recent rating average: 2.20
All time rating average: 4.82
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20% (4) 4 star
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15% (3) 2 star
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40% (8)
Date Author Rating Comment
2024-09-08
Aaron Simonis		 Mobile check deposit does not work. It will not add the photos despite it taking the photo and hitting the check mark. It just doesn't show up, and I tried with two phones. Now I have a check endorsed with "For Mobile deposit" but can't do anything...
2024-05-21
Rebecca Margiotta		 I can do almost anything on the app! I greatly appreciate the mobile deposit, so easy to do! Autopay makes on-time payments easy. Even vendors that don't accept electronic payments are covered as well. I like the security of the biometric, as well as password and passcode options. UWCU is a standout in its field! It's policies truly serve clients w/o the price gouging of many banks & even other credit unions. it's why I've been s member for almost 20 years!
2023-10-11
Christian Garcia		 The "verify u" system is extremely flawed. I want to make a mobile deposit to pay my phone bill. The problem is that in order to log into my account, I need a code that can only be sent through text to my turned off phone. No email, no other method of receiving a code. Tried the "contact us" link to get rerouted to a non existing domain. Overall, it is always a headache and a three day affair to get this app to work
2022-11-06
dana tassler		 Since a recent update, I've been unable to deposit a check using the application. I've used it several times in the past with NO issues. Now I keep getting support messages which encourage me to uninstall and reinstall the application. IT'S NOT WORKING! LISTEN TO YOUR CUSTOMERS! IT'S NOT WORKING IT'S NOT WORKING IT'S NOT WORKING.
2022-11-02
Mike L		 UPDATE- All problems below are fixed with a new update. Thanks UWCU for fixing these issues! It was really good until recently. You can no longer take a picture of your check with mobile deposit. You have to take a photo with regular camera, then go to gallery to deposit. Also, there is no longer a quick way to log in with pin. I would give it 5 stars if it went back to how it was before update.
2021-06-26
Matthew Springer		 Completely unusable. I can log in through the website fine, but trying to login via the app results in a generic "An error occurred" message with a button to "Contact Us". In a cruel twist, the "Contact Us" button requires you to log in. So I get stuck in a perpetual "you can't login, do you want to login?" loop. I've tried the basic troubleshooting steps of clearing the app's cache and storage and completely uninstalling the app.
2021-05-18
Javi Cruz		 Overall, the app works but the main problem is the mobile deposit. I told UW that the mobile deposit needs the ability to activate the use of the led Flash as lighting. Without that, the phone can create shadows over the check and it's very difficult for the pictures to be accepted. All other banks that I have the mobile deposit work seamlessly, and in those, the Flash works or the LED of the phone lights up to provide better lighting to the check. As soon as they fix this, the app will work.
2021-05-01
Keith Hanna		 "The full UW credit union experience" Money link has been broken for at least a week. And i cannot even load my transactions page at all. Error has occurred trying to set up new links, and im sick of all the secure messages screens i see. If im not looking for my messages its implied i dont want to see them now, and dont need a reminder while im trying, and failing, to do something else.
2021-03-30
Brian Del Shasta		 Does little more than the web app. Mobile deposit doesn't allow pictures and support rotates through the standards: enable camera, uninstall, etc to no avail. Further, contacting support goes to a new person each time and they do not appear to review the previous messages so you get a lot of the same suggestions again and again until you give up. Support through attrition.
2021-01-20
Theo Wild		 The app does what I need it to do, but I have to set it up every. Single. Time. I log in. It doesn't save any information between uses, and it's a massive pain in the neck having to spend 5 minutes logging in every time I want to deposit a check or check my balance. This has been a problem for going on a year. PLEASE fix this!
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