Resource One Credit Union
Bank easy with the R1 mobile app! We’ve made managing your accounts easier.
Total ratings
4.80
(Rating count:
5,136) Upgrade to see all 20 reviews
User reviews
Recent rating average:
1.90
All time rating average:
4.80
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-11-15 |  | | It's so difficult to use and it's not easy to get paid your bills from the app. I have to go and contact the branch to fix it. |
| 2024-10-29 |  | | pretty straight forward. I do wish it had the ability to set up mortgage payments to the principal or fully be able to adjust previous transfer dates, amounts, and frequency after it's been established. or even opening additional accounts |
| 2024-08-14 |  | | Great credit union to bank with. They have great personalized client service. The only downside would be the lack of locations. |
| 2024-07-24 |  | | will not let me make a payment on app in a year. have to always call it in every month.. they've tried to fix the issue t bank but nothing has worked. |
| 2024-07-16 |  | | The app doesn't show what's pending anymore and I liked that feature. It shows the current balance and how much money you have available, but not what amount is pending a transaction. |
| 2023-03-22 |  | | App is horrible since the "update". The screenshot screen only shows my external accounts that are linked to R1CU account. I have no clue what my balance is and I cannot see any of my loans. Ridiculous. Does not even let me email from the app and wait times on the 800 number are at 1.5 hours. No way! Fix this immediately!!!! |
| 2023-03-11 |  | | UPDATE TO THE UPDATE... THE ISSUE IS RESOLVED I HAD TO CALL THEM AGAIN. UPDATE; I did as they asked and still no contact from them and the app and online banking still not working. Its very shame ful the only way to get a reponse is to complain on the app store. For the last month, I cannot access mobile banking, the or online banking, I called the bank, made a complaint I was told to wait 24 hours.... 3 days later and issue. I don't what's going on I have been a loyal customer for 20 years. |
| 2023-02-28 |  | | It's not letting me log on I used my user name tried to reset it multiple times I also Unstall and re download multiple times still the system doesn't recognize me or my social security number and the same results is happening over and over indicating that the system does not have me on file I have been a loyal customer for 10 plus years plz somebody give some help people..... |
| 2022-10-20 |  | | I hate the new version color"less" scheme. Hard to see, hate it. No good contrast in the visibility of the interface. I would Give it 0 stars if I could. ALSO, the previous version of the app allowed a 4 digit pin to login, that Appears to not be available in the new app which sucks. I absolutely hate this new version. You're forced to enter in a username a password and you're 2 factor token every time you need to log in. You need to fire whoever screwed up the app. FacePalm!!!! |
| 2022-09-08 |  | | No PIN / fingerprint access to app. Must enter full password. Stop taking away features! In addition, you can no longer verify the back side of mobile deposit checks. It shows blank on screen, after taking photos. |
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