BNZ Mobile
BNZ Mobile Banking is a quick and easy way to bank on the move
Total ratings
4.05
(Rating count:
6,505)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- User-friendly interface, quick and easy to use
- Drag and drop feature for transfers is appreciated
- Good notification features for transactions
- Overall functionality for everyday banking needs is satisfactory
Cons
- Recent updates have led to navigation and usability issues, with oversized icons and complicated layouts
- Issues with logging in and accessing certain features, especially after updates
- Performance problems, including slow loading times and app crashes
- Frustrating experience with the Contact Centre not resolving app issues
Most mentioned
- Problems with app updates leading to usability issues
- Issues related to logging in and account access
- Positive feedback on user interface and ease of use
- Requests for customizability in app layout and features
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User reviews
Recent rating average:
3.50
All time rating average:
4.05
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-13 |  | | Very clear, quick and easy to use. Much better than my other bank apps👍 |
| 2024-12-12 |  | | nice and clean app.. performance of the app is excellent.... BNZ is the best bank for me so far |
| 2024-12-05 |  | | Great App. Love that you can drag and drop. |
| 2024-11-20 |  | | Terrible app. Transfers are unintuitive and when you get a message, you were notified, but the app opens to the accounts and you have to do 3 clicks to read the note. Feels like an app from 2010 |
| 2024-11-15 |  | | "Something went wrong. We are looking into it." Is not a great way to not be able to log in. Please look into it and fix! |
| 2024-11-10 |  | | Just bought a new phone. For "security" I can't access the settings page for an unspecified amount of time. Never mind that the app doesn't have actual security features like logout on app switch, but if it did, I can't get to the settings to turn it on anyway. You also can't manage old devices on desktop banking, only through app settings. |
| 2024-11-10 |  | | bnz app is very slow start, it ok before. Can this will be fix please? It work ok. Thank you for your time. Cheers |
| 2024-09-07 |  | | Easy to use app with plenty of functionalities for everyday banking needs. It's a nice feature to get a text for all transactions to/from your accounts. This is useful for Trademe payments, so you know when the buyer has paid. It would be better if there is notification for visa online transactions, we shop online more now, so it's a good security protection to spot any unauthorized transactions immediately. I don't think it's necessary to get a txt for paywave payments, maybe let users decide. |
| 2024-07-01 |  | | A really great banking app. Getting a little complicated now*, and I'm disappointed that my insurance details are no longer in the app, but it does the basics really well and is fast. *E.g. 1: simplify the menu by combining Transfer Money and Make a Payment, which are essentially the same - one uses BNZ accounts and the other payees - perhaps you could order it to allow a beneficiary selection of payee or account - the rest is the same. E g. 2: allow sorting payees alphabetically. |
| 2024-06-23 |  | | Great banking app, light years ahead of the others I've tried. One thing that would be awesome on the app is to see the total balance of all accounts and the subtotals of the home loans, credit cards etc like you can on the website, this would stop me having to log in on a browser to do so. Keep up the great work though! |
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