Help Scout

Bring your help desk to your pocket with Help Scout for Android

Help Scout - Customer Service on the Go

"Help Scout" is a mobile app that allows you to manage your help desk on the go. With this app, you can review and respond to customer conversations, assign tasks to teammates, and ensure seamless customer support anytime, anywhere. Designed for efficiency, it aims to keep your team connected, enabling proactive communication and collaboration. The app is suitable for users aged 16 and above, making it a handy tool for businesses focused on customer satisfaction.
Download
Install from Google Play Store

App stats

Users: 36,750
54
Rating: 3.21
(261)
1 new ratings
Version: 2024.19 (Last updated: 2024-12-12)
Creation date: 2017-02-13
Permissions
Photos/Media/Files: read the contents of your USB storage, modify or delete the contents of your USB storage
Storage: read the contents of your USB storage, modify or delete the contents of your USB storage
Other:
  • receive data from Internet
  • view network connections
  • full network access
  • run at startup
  • prevent device from sleeping
  • read Google service configuration

Ranking

# 300,820 ▼ 115

Other platforms

Help Scout (v2.0)
3.90 (10) 1,000
Not available on Firefox
Not available on Edge
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App summary

Analyze keywords

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.

Thoughts, feedback, suggestions? We'd love to hear it all! Email [email protected] and let us know!

The minimum age rating to use this app is 16.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Google Play Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Useful for replying to tickets
  • Recent improvements have made it more usable
  • Support has responded well to user issues
  • Allows access to customer emails
  • Helpful for quick checks of incoming mails
Cons
  • Frequent bugs and crashes
  • Lacks chat functionality and notifications
  • Poor synchronization with desktop notifications
  • Significant lag and performance issues
  • Problems with login credentials being forgotten
Most mentioned
  • Issues with notifications leading to poor usability
  • Constant bugs resulting in a blank screen or mailbox errors
  • Lack of essential features available on the web version
  • Slow loading times and performance problems
  • Need for better functionality and support for mobile use
User reviews
revert the new changes.... so many awful productivity affecting changes on the new style, why?
by Michel Villafan, 2024-12-02
works okay. really need chat enabled on phone app in order to help customers in real time.
by Andrew Hendrick, 2024-09-06
Lacks basically all the tools that would make viewing tickets on mobile useful. There doesn't seem to be an easy way to view customer info - including the custom metadata we pull into the ticket on the web view. Workflows have revolutionised how we respond to common queries but these are still not available on mobile.
by Mike Watling, 2024-06-16
View all user reviews