Web Banking
Manage your bank accounts securely online, no matter where you are.
Total ratings
3.05
(Rating count:
1,696)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Security features are appreciated.
- Some improvements have been noticed in recent updates.
- Ability to open sub-accounts from the app.
Cons
- Frequent crashes and poor reliability.
- Slow performance and long loading times.
- Complicated login process with multiple steps.
- Interface is outdated and not user-friendly.
- Technical errors and frequent glitches.
Most mentioned
- App crashes and technical errors.
- Poor user experience and navigation.
- Inconsistent performance and slow response times.
Upgrade to see all 21 reviews
User reviews
Recent rating average:
1.30
All time rating average:
3.05
Upgrade to see all 21 reviews
Rating filters
5 star 4 star
3 star
2 star
1 star
| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-04 |  | | The bank itself is good, but the app... Old school, difficult to use, not intuitive. If that wasn't enough, will not send any notifications when you spend and debit and credit activities take at least 24 hours to show. Banking for boomers. |
| 2024-11-16 |  | | Interface often glitching or crashing, and with important features. Often temporarily unavailable. |
| 2024-11-05 |  | | Extremely slow, unreliable on most days, frequently in updates, resulting in it not being operational. If I had a choice, I wouldn't use it. While security is great, I wish more attention was given to the user experience as well. |
| 2024-11-04 |  | | So unreliable, it's been the second time I paid my rent and two times of the amount deducted from my account. I have to ask the landlord to return one of the transfers. I WILL GET OUT MY MONEY FROM HERE AS SOON AS POSSIBLE. |
| 2024-09-07 |  | | 2 updates (and now 7 calls to the bank over the past year explaining this issue and them dismissing me) and this very poorly made app still forces me to restart it 3 to 4 times and maybe it works. Otherwise I have to give up and try again later in the day. This happens 9 times out of 10. It is appalling and unacceptable that a huge bank like BGL has this as their app. It shows a high level of negligence and/or incompetence and strongly motivates me to find another bank! |
| 2024-09-03 |  | | The interface of the app is too basic. There is a lot of room for improvement to make it user-friendly. The most important and basic feature that I would suggest is an option to hide the account balance, which is displayed right in front as you log in. |
| 2024-07-26 |  | | Does not work. I open the app, log in my account and I get a white screen with: Loading, please wait. I've tried everything, uninstalling it and installing again. Nothing works. |
| 2024-02-26 |  | | Why, oh, why does it erases the client number from time to time? Apparently, they are under the impression ppl don't travel and can always access these codes. So now I am forced to put my client code in my phone. This is highly unsafe since I have no control if and when this happens. Other banks don't have this issue, so I assume it is a "feature" of this app. Please improve this and the technical errors. |
| 2023-12-07 |  | | The app is very disappointing. It is buggy, the look is dated, the design is unintuative and at times the whole app becomes totally unresponsive or falls into an infinite loop. For a bank the size of BGL, and especially having had experience with competitor banks' apps, this app leaves a whole lot to be desired. |
| 2023-01-31 |  | | The worst banking app! No less than 8 steps to connect to your app account. Insane in contrary with other Bank (only 1 or 2). It is also really difficult to find the basic informations. Not user friendly neither. Too bad |
Upgrade to see all 21 reviews