Equity Mobile
More than just banking
Total ratings
4.68
(Rating count:
215,034)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Google Play Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Convenient for managing banking without visiting a physical branch.
- Good speed for transactions, with money arriving instantly.
- User-friendly interface initially appreciated.
Cons
- Significant issues with OTP verification, often unable to enter or receive codes.
- Frequent crashes and performance issues after updates.
- Complicated login and account recovery processes.
Most mentioned
- Problems with OTP input and verification.
- Increased instability and crashes post-update.
- Frustration with authentication and password recovery.
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User reviews
Recent rating average:
2.70
All time rating average:
4.68
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2024-12-17 |  | | This app is good....makes banking easier... But being Equity bank I feel it could be way better! Especially on the notifications, it's super hard to keep track of my transactions because it seldom sends notifications! |
| 2024-12-11 |  | | With the new update, the app sometimes freezes and can't open some pages. It used to display two accounts, one mine and the other my daughter's school fees savings account. Now it only displays one account. Kindly resolve that matter. |
| 2024-12-10 |  | | This app used to work very well. Now with every update it gets worse. It used to be if you made a transaction a one time code would be sent as a text. This would be used to enter into the app to confirm the transaction. I reported that and was told to use an alternative method. This is sending the code via email, which has been the only way to do it. They updated the app today and that has not been resolved. Even worse now you cannot see the transactions on your account. |
| 2024-12-09 |  | | I opened up recently my app and they sent me an update notification immediately after updating the through playstore I made a few transactions and my account was denied access it started showing negatives yet I had balance, later on they started even sending messages including codes to use to send money to numbers I don't have even in my phone , our accounts are not safe |
| 2024-12-08 |  | | The app is generally good and I have loved using it ever since. I no longer go to ATMs . The only thing you should do to enjoy the app is to make sure the SIM card you used while registering is the one on one smart phone where the application runs. otherwise if the SIM card is on another phone, it will disturb you. apart from that, the app is doing great work. No other issues |
| 2024-12-06 |  | | Apps work ok EXCEPT when i am prompted to enter OTP.. the OTP is received but when i try to enter the digits in the boxes provided its innactive! Only when i select a different option (email) then the screen is active and allows me to enter the digits... Please fix this ASAP!!!!!! |
| 2024-12-02 |  | | I can't believe it has been almost 2 months since you can't fix verification issues, I can't input verification code for 2 months, I can't make any transfer, I tried my level best to uninstall the app and install it back but all in vain, I contacted your supporting team several times but all in vain, I started to believe that you're doing this intentionally, there's no way you can disable input fields for 2 months and pretend not knowing the issue. |
| 2024-11-28 |  | | The app has been great until it started giving me this quick tour bubble every time I log in. I mean I thought quick tours are just for when I'm a new user not for every instance I log in. That's extremely annoying. Otherwise I would rate higher |
| 2024-11-27 |  | | Updated review (initially put 4 stars but I'd like to make it 2stars for now) I have a USD account, This is the second time I've tried sending money to someone else (also a client of Equity bank plc rwanda) but it doesn't work. I've tried all methods of verification, they tell me they will send a code which I never receive. This is an inconvenience esp when the transfer is urgent and we really can't go to the bank |
| 2024-11-27 |  | | This app really sucks I'm giving it two stars coz at the start of using it it was fair but now it reaches a time when you really wanna check your balance and it only stops on the word “EQUITY” and stays there forever without opening you might even think it wants an update then you rush to update and find your using the latest version but it takes ages to load and my network is very stable on other apps please adjust that sometimes it's urgent you really need to check the app and it just crashes |
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